topic Re: Mifi in Mobile Broadband

Mifi

Bigbird62 — Thu, 21 Sep 2023 07:45:47 GMT

Mifi not working! However when I put sim in other devices it works.

whats the point of paying for something that doesn’t actually work.

Re: Mifi

Christopher_G — Thu, 21 Sep 2023 09:57:03 GMT

Hi @Bigbird62

Welcome to the community.

Does the WiFi device work with another SIM card in it?

Chris

Re: Mifi

Bigbird62 — Fri, 22 Sep 2023 06:31:02 GMT

Good morning.

I’ve just tried my phone sim in mifi and that works.
I’ve put my original sim from mifi into my iPhone and iPad and that works
in both devices. Just not in mifi it as no internet connection. I do have
two other mifi devices , they also say no internet with mifi sim,
Carrol.

Re: Mifi

Leanne_T — Fri, 22 Sep 2023 08:19:54 GMT

Thanks for trying @Bigbird62

Where did you purchase the WiFi device?

Have you contacted our customer care team to get this looked into?

Leanne 🙂

Re: Mifi

Bigbird62 — Fri, 22 Sep 2023 09:19:49 GMT

It came with contract from you.

Re: Mifi

Leanne_T — Fri, 22 Sep 2023 09:40:19 GMT

Thanks @Bigbird62

Please give us a call on 150 from an EE phone or 07953 966 150 and the team will get this looked into for you.

Leanne.