topic Re: Inclusive Extras in Mobile Broadband

Inclusive Extras

DaddyGinge — Thu, 14 Sep 2023 19:15:42 GMT

I recently upgraded my internet and need to know, How do I claim my inclusive extra game pass? i cant figure it out 😞

Thanks in advance

Re: Inclusive Extras

Katie_B — Fri, 15 Sep 2023 07:13:56 GMT

Good morning @DaddyGinge.

Welcome to the community.

Have you tried texting PICK to 150?

You will also be able to choose within your My EE account.

Katie

Re: Inclusive Extras

DaddyGinge — Fri, 15 Sep 2023 10:43:40 GMT

Hi,

I didnt try this yet no, i assumed this would pick my phone contract inclusive extra. i already have an active extra set up on my phone contract and now i would like to use the inclusive extra from the new Broadband Internet upgrade.

Re: Inclusive Extras

Katie_B — Fri, 15 Sep 2023 11:09:51 GMT

My apologies I read your original post wrong, you are absolutely right this is for your phone inclusive extras @DaddyGinge.

Let me look into this for you.

Katie

Re: Inclusive Extras

Katie_B — Fri, 15 Sep 2023 11:21:50 GMT

Hi @DaddyGinge.

The Game Pass will be added to your EE pay monthly account.

You will receive an SMS within 14 days to complete activation of the service using the Microsoft account that will be using the service. If you have an existing Microsoft account, it must be a UK account. Once you have activated the service the Xbox Add-on will be added to your account.

Hope this helps,

Katie

Re: Inclusive Extras

DaddyGinge — Fri, 15 Sep 2023 12:10:14 GMT

Ah OK, so text within 14 days of live date, maybe that's why I've not had one yet. Thank you for this info, I'll wait a while and see.

Re: Inclusive Extras

Katie_B — Fri, 15 Sep 2023 12:32:53 GMT

If you don't hear anything please be sure to let us know @DaddyGinge.

Katie

Re: Inclusive Extras

DaddyGinge — Thu, 28 Sep 2023 20:23:47 GMT

Hi, unfortunately I've still not had any SMS regarding this 😞

Re: Inclusive Extras

Christopher_G — Fri, 29 Sep 2023 07:01:21 GMT

OK, thanks @DaddyGinge

If you speak to our Customer Care team, they should be able to help you get this sorted.

Chris