topic Re: Broadband in Mobile Broadband

Broadband

Melanie019 — Tue, 12 Sep 2023 20:14:55 GMT

If you made a payment on your phone for EE how long does it take to go through

Leanne_T — Wed, 13 Sep 2023 07:29:38 GMT

Thanks for coming here 🙂

The payment should show within 24 hours, are you unable to use your services at the moment?

Leanne.

Melanie019 — Wed, 13 Sep 2023 07:34:02 GMT

Yes

Leanne_T — Wed, 13 Sep 2023 07:34:53 GMT

When did you make the payment?

Does this show as paid in your My EE account?

Leanne 🙂

Melanie019 — Wed, 13 Sep 2023 07:40:02 GMT

I payed the £80 yesterday on my EE account

Leanne_T — Wed, 13 Sep 2023 07:54:17 GMT

If this has been over 24 hours, have you tried restarting the device? @Melanie019

Could you check your My EE account has the payment been received?

Leanne.

Melanie019 — Wed, 13 Sep 2023 08:06:02 GMT

No it has not gone out yet

Leanne_T — Wed, 13 Sep 2023 08:29:13 GMT

If you get in touch with our mobile care team by calling 07953 966 150 they can get this looked into for you and see what they can do to help 🙂

Leanne.