topic Re: Would external antenna increase upload speed on 4G router? in Mobile Broadband

Would external antenna increase upload speed on 4G router?

Tony219 — Sun, 10 Sep 2023 01:25:07 GMT

I’ve recently moved to a rural location and signed up for a 4G router. I’m getting download speeds of around 30mbs which is tolerable but upload speeds of 3 to 4 mbs which is dismal.

Is this a reception issue or just a limitation of the system?

If it’s reception would speeds be improved by an roof mounted external antenna? What type are most effective? Omni or directional? Does signal boosting make a difference? Is mimo important? The router has two antenna connections, are there versions with 4 and would that help? What brands are recommended? Is the EE antenna any good?

I’m new to all this and any advice would be a great help. Many thanks.

Re: Would external antenna increase upload speed on 4G router?

Leanne_T — Sun, 10 Sep 2023 08:28:19 GMT

Hi there @Tony219

Thanks for coming here 🙂

I would suggest, getting in touch with our Technical Support team, so a member of the team can take a detailed look at the download speeds to see what option is going to best for you.

Leanne

Re: Would external antenna increase upload speed on 4G router?

Tony219 — Sun, 10 Sep 2023 08:32:26 GMT

Ok thanks I will. How do I get in touch with them?

Sent from my iPhone

Re: Would external antenna increase upload speed on 4G router?

Leanne_T — Sun, 10 Sep 2023 08:35:11 GMT

Hi @Tony219

You can call us on 150 from an EE phone, or 07953 966 150 from any other phone.

Leanne 🙂

Re: Would external antenna increase upload speed on 4G router?

Tony219 — Sun, 10 Sep 2023 10:36:50 GMT

Hi Leanne,

I've got nowhere with this. Is that because it's a Sunday?

Tony

Re: Would external antenna increase upload speed on 4G router?

Leanne_T — Sun, 10 Sep 2023 10:38:04 GMT

The team are available until 8pm on a Sunday @Tony219

Leanne 🙂

Re: Would external antenna increase upload speed on 4G router?

Tony219 — Sun, 10 Sep 2023 10:41:05 GMT

No it just goes to a message that then disconnects and sends me a text saying they will run tests to see if there's a fault in my area. nothing to do with my enquiry.

Re: Would external antenna increase upload speed on 4G router?

Tony219 — Sun, 10 Sep 2023 10:42:06 GMT

Is there a direct number?

Re: Would external antenna increase upload speed on 4G router?

Leanne_T — Sun, 10 Sep 2023 10:43:09 GMT

I see @Tony219

You can call 07953 966 150 and select option 1, option 2 and then technical support.

Leanne.

Re: Would external antenna increase upload speed on 4G router?

Tony219 — Sun, 10 Sep 2023 10:44:40 GMT

that's what I did last time. Recorded message. Text follow up

Re: Would external antenna increase upload speed on 4G router?

Tony219 — Sun, 10 Sep 2023 10:47:14 GMT

Re: Would external antenna increase upload speed on 4G router?

Leanne_T — Sun, 10 Sep 2023 10:50:28 GMT

Hi @Tony219

I see, thank you.

You can use the message us option on the get in touch page here - Contact us about your mobile broadband (ee.co.uk).

Leanne.

Re: Would external antenna increase upload speed on 4G router?

Tony219 — Sun, 10 Sep 2023 10:57:07 GMT

No that doesn't go anywhere either.

Re: Would external antenna increase upload speed on 4G router?

scooby — Sun, 10 Sep 2023 11:11:38 GMT

It makes no difference with my external Ariel. Speed is rubbish full stop.

Re: Would external antenna increase upload speed on 4G router?

Tony219 — Sun, 10 Sep 2023 11:18:52 GMT

that's disappointing. what aerial are you using?

Re: Would external antenna increase upload speed on 4G router?

scooby — Sun, 10 Sep 2023 11:25:06 GMT

It says fullband on it and a tp-link router. Think mine is just down to the fact that signal is bad here anyhow.

Re: Would external antenna increase upload speed on 4G router?

Tony219 — Sun, 10 Sep 2023 11:30:07 GMT

is it on the roof of the house or indoors?

Re: Would external antenna increase upload speed on 4G router?

Leanne_T — Sun, 10 Sep 2023 11:48:45 GMT

Hi @Tony219

Could you try calling 0800 956 6000 does this work for you?

Leanne 🙂

Re: Would external antenna increase upload speed on 4G router?

XRaySpeX — Sun, 10 Sep 2023 11:52:58 GMT

You seem to ended up with Home Broadband help line. Try calling CS on the Freephone no. (Opt 2) in my sig.

Re: Would external antenna increase upload speed on 4G router?

Tony219 — Sun, 10 Sep 2023 12:01:36 GMT

Thanks but I'm getting a 20 min wait time, so I'm giving up for now.