topic Re: UNABLE TO LINK MY PRODUCT ON APP in Mobile Broadband

UNABLE TO LINK MY PRODUCT ON APP

Althea2 — Fri, 08 Sep 2023 09:32:49 GMT

Hello! I cannot link my product (mobile broadband) on my application. What will i do? Sending you a screenshot of what appears. Thank you

Re: UNABLE TO LINK MY PRODUCT ON APP

XRaySpeX — Fri, 08 Sep 2023 09:50:56 GMT

Hope you're not trying to register it as Home BB. It's a mobile.

Re: UNABLE TO LINK MY PRODUCT ON APP

Althea2 — Fri, 08 Sep 2023 09:58:26 GMT

Hello! Yes, i clicked link ee mobile or sim.

Re: UNABLE TO LINK MY PRODUCT ON APP

Katie_B — Fri, 08 Sep 2023 11:25:06 GMT

Hello @Althea2.

Please give our customer care team a call on 150.

The team will be able to see what details are required.

Katie

Re: UNABLE TO LINK MY PRODUCT ON APP

JaneB53 — Tue, 25 Jun 2024 19:59:31 GMT

This is a massive problem, there is no way to link you account to your router like you could with BT.

Someone has made an error and you can't link produ cts I call them 4 months ago and was told it would be fixed.

I don't think they want you to be able to control your own router as this weeks a blatant attempt to remove your control

Re: UNABLE TO LINK MY PRODUCT ON APP

Sundayrider — Wed, 06 Aug 2025 10:08:38 GMT

I have a similar problem & have already spoken to an agent a few days ago. They said that this feature is not working at the moment & couldn’t say when it will be.
I quoted the error, ‘Birth Date’ which the app told me to, & it didn’t do any good, as nice as the agent was!!
This is my error message when trying to link my sim, bearing in mind for nearly a year (since I joined), I have never been able to see ANYTHING relating to my mobile when I view my bill since it’s a bundled sim only & TV/BB package :

“Your details don’t fully match those on the billing account

Call 150 from your EE mobile or 0800 956 6000from any other phone to get help.

You can quote error code: Birth Date to your EE Guide so they know exactly how to help you”.

Re: UNABLE TO LINK MY PRODUCT ON APP

Sundayrider — Wed, 06 Aug 2025 10:11:18 GMT

Ever since I started with EE, I’ve never seen any reference to my sim only mobile usage & still unable to link it!

Re: UNABLE TO LINK MY PRODUCT ON APP

XRaySpeX — Wed, 06 Aug 2025 10:20:47 GMT

@Sundayrider : Are you linking your mobile router by its mobile no.?

Is your phone SIM & your mobile router both on contract or both on PAYG? If not, they need to be on separate a/c's. They don't mix.

Re: UNABLE TO LINK MY PRODUCT ON APP

Sundayrider — Tue, 09 Sep 2025 14:23:34 GMT

I was trying to simply link my physical monthly sim only with my broadband account.
Anyway, agent Akeel is now dealing with this & fully understands the problem. He’ll work his magic & straighten things out in the background & call me in 2 days.
My DOB was wrong, & there are two other mobile numbers (from somewhere) which are TOTALLY irrelevant, linked to my account!?
Fingers crossed 🤞

Re: UNABLE TO LINK MY PRODUCT ON APP

Rudi64 — Tue, 21 Oct 2025 20:57:16 GMT

I have been trying to get my mobile broadband linked since 2021. Calling 150 doesn't work. They either can't do it, or they do something that lasts for a month. I haven't achieved a permanent solution, and can't see a way forward. Letters are ignored.

Re: UNABLE TO LINK MY PRODUCT ON APP

Sundayrider — Tue, 21 Oct 2025 21:03:17 GMT

The only way I resolved this was to submit an official complaint & they went all out to resolve the problem!

Re: UNABLE TO LINK MY PRODUCT ON APP

XRaySpeX — Tue, 21 Oct 2025 21:04:13 GMT

@Rudi64 : Are you linking your mobile BB router by its mobile no.?

Do you have any other products already on your EE a/c?