topic Re: Mobile Dongle in Mobile Broadband

Mobile Dongle

mence80 — Wed, 06 Sep 2023 12:48:57 GMT

I bought a 4G mobile dongle on contract for a holiday in 2008 I have just found out that I have been billed every month from then until now in 2023. Total cost is over £20,000.00 - I could understand that I may have been liable for the term of the contract but didn't realise it would roll on for 5 years and more if I hadn't noticed.

has anyone any experience in this ?

Re: Mobile Dongle

Christopher_G — Wed, 06 Sep 2023 14:37:06 GMT

Hi @mence80

Welcome to the community.

Our pay monthly contracts are subject to a 30 day notice period. Have you spoken to our Mobile Care team about this?

Chris

Re: Mobile Dongle

mence80 — Wed, 06 Sep 2023 15:10:42 GMT

I am in contact, I have not used the device for 5 years and I am being told....Unlucky. 😞

Re: Mobile Dongle

James_B — Wed, 06 Sep 2023 17:31:27 GMT

Hi @mence80,

Our Customer Care Team are the right people to speak to about this.

The team will do everything in their power to help.

James

Re: Mobile Dongle

XRaySpeX — Wed, 06 Sep 2023 19:33:41 GMT

You never noticed your bank statement or credit card bill for 5 years?