topic Re: I can't find my billing number. in Mobile Broadband

I can't find my billing number.

Mertdolu — Thu, 31 Aug 2023 19:42:35 GMT

I purchased the "Smart 5G Hub". The product works very well. I registered on the EE website and wanted to register the modem I purchased. A question is asked to me: "Please enter your billing account number OR landline number. You'll find these on your bill or in an email we've sent you."

Since I just bought the product, I do not have any invoice. I think I have to wait 1 month. I guess I won't be able to add this product to my EE account unless my invoice is created. because I don't have the invoice number and I don't have the landline number. It's a really frustrating system.

All I want is to remove the child safety mode of my product. because I can't access some sites. It blocks nonsense automatically. I need to uninstall all these protective modes. Huge company and your ridiculous procedures really **bleep**ed me off.

Re: I can't find my billing number.

XRaySpeX — Thu, 31 Aug 2023 21:19:26 GMT

@Mertdolu : A mobile router is not EE's Home BB. It has a SIM & a mobile no. It is a mobile. Just Add a Mobile No.

Re: I can't find my billing number.

Mertdolu — Sat, 02 Sep 2023 21:39:22 GMT

your useless nonsense answer didn't work. I know how to call the company and solve the problem. But the thing I'm talking about here is why am I going to waste my time with a phone call for half an hour?