topic Re: No access to Facebook and Messager in Mobile Broadband

No access to Facebook and Messager

cristiandragan2 — Tue, 15 Aug 2023 02:04:04 GMT

Re: No access to Facebook and Messager

James_B — Tue, 15 Aug 2023 07:39:00 GMT

Hi @cristiandragan2,

Welcome to the EE Community. 🙂

What happens when you try to access Facebook?

What type of device are you using?

James

Re: No access to Facebook and Messager

XRaySpeX — Tue, 15 Aug 2023 09:31:32 GMT

It could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

Re: No access to Facebook and Messager

cristiandragan2 — Tue, 15 Aug 2023 11:34:22 GMT

Samsung S20 5G, waiting for network...

Re: No access to Facebook and Messager

cristiandragan2 — Tue, 15 Aug 2023 11:35:46 GMT

Is moderate, but stil not working ,is waiting for network

Re: No access to Facebook and Messager

Leanne_T — Tue, 15 Aug 2023 14:12:36 GMT

Hi @cristiandragan2

Are you using the Facebook app or a web browser?

Can you access all other apps and sites?

Leanne.