topic Re: APN for a PAYG SIM and a TPlink router in Mobile Broadband

APN for a PAYG SIM and a TPlink router

klafkowski1 — Wed, 09 Aug 2023 22:33:14 GMT

I have a TPlink 4g router that was working perfectly. After a period of none usage (2 weeks) it now does not recognise the SIM. Can anyone help?

I think it could be the APN settings but why would this have changed…

The SiM is fully active, i have tested it in my iphone.

any help greatly appreciated!

P.S. I have tried eesecure.. it didn’t work!

Re: APN for a PAYG SIM and a TPlink router

Christopher_G — Thu, 10 Aug 2023 06:45:34 GMT

Hi @klafkowski1

Welcome to the community.

Here are our APN settings. Are you able to use these to get it connected?

Chris

Re: APN for a PAYG SIM and a TPlink router

klafkowski1 — Thu, 10 Aug 2023 08:54:51 GMT

Hi Chris,

Sadly I have already tried all these in every combination and nothing appears to work. The strangest thing is that it worked perfectly for several weeks. The only difference now is that I was in London and I'm now in the Lake district, could the local cellular network be the issue? Frustratingly TpLink seem to offer no support!

Thanks in advance,

David

Re: APN for a PAYG SIM and a TPlink router

Christopher_G — Thu, 10 Aug 2023 09:00:52 GMT

That could be the problem, @klafkowski1

Are you able to search for the postcode on our coverage checker to see what the estimated coverage is like?

Chris

Re: APN for a PAYG SIM and a TPlink router

klafkowski1 — Thu, 10 Aug 2023 09:03:49 GMT

My Phone which is EE works perfectly as does the PAYG SIM in my phone, so I don't think it's to do with coverage?

Thank you for taking an interest BTW.. much appreciated!

Re: APN for a PAYG SIM and a TPlink router

Christopher_G — Thu, 10 Aug 2023 09:32:34 GMT

OK, then it's unlikely to be coverage if you're getting a good signal on your other devices, @klafkowski1

If you put the SIM from the router into one of your phones, does the data work OK?

Chris

Re: APN for a PAYG SIM and a TPlink router

klafkowski1 — Thu, 10 Aug 2023 09:37:33 GMT

Yes it works perfectly.. I'd give up but it's just frustrating me that it had been working perfectly!

Re: APN for a PAYG SIM and a TPlink router

Christopher_G — Thu, 10 Aug 2023 09:39:28 GMT

Yeah, it's definitely a tricky one, @klafkowski1

If you put your phone SIM in the router, does that work?
Chris