topic Arlo Security Camera and 5GEE Router in Mobile Broadband

Arlo Security Camera and 5GEE Router

mark_12 — Thu, 10 Aug 2023 08:26:07 GMT

I've just switched from ADSL to 5GEE home broadband and facing some issues getting my Arlo security cameras to work.

There are 2 cameras which connect wirelessly to an Arlo SmartHub which is connected to the 5GEE router via ethernet cable. The issue seems to be that every few minutes the connection is lost resulting in the cameras going offline and then coming back on. All other devices connected are remain connected and all seems stable. The signal strength doesn't look to be an issue either.

I've had a search around the community and it seems others have had similar issues but I can't see a clear solution - are there any settings I can change to prevent the connection from dropping off? I've seen CGNAT being mentioned a few times but I'm not too sure what that means or if it should be adjusted.

Would be a shame to have to return the product as speeds are far greater than what I was getting previously however if I can't get the security cameras to work I'll have to 😥

Any help is greatly appreciated!

Re: Arlo Security Camera and 5GEE Router

mark_12 — Wed, 09 Aug 2023 19:44:47 GMT

Hi, did you manage to find a solution to this? I've just switched to the 5GEE router and getting the same issues when connecting the Arlo SmartHub to it.

Re: Arlo Security Camera and 5GEE Router

mark_12 — Wed, 09 Aug 2023 19:56:36 GMT

Hi, don't suppose you could share how you got the Arlo cameras to work with the router? I've just switched to 5GEE from adsl and the Arlo SmartHub disconnects every few minutes.

Thanks!

Re: Arlo Security Camera and 5GEE Router

jwDave2 — Thu, 10 Aug 2023 06:09:23 GMT

Largely the issue is resolved, it was down to the EE mobile signal. EE did some work in the mobile mast nearby and the issue mostly went away.

Re: Arlo Security Camera and 5GEE Router

mark_12 — Thu, 10 Aug 2023 06:35:34 GMT

Ah ok thanks! Signal strength is strong and all other devices remain connected so I’m not sure that’s the issue for me…

Re: Arlo Security Camera and 5GEE Router

Christopher_G — Thu, 10 Aug 2023 10:59:16 GMT

Hi @mark_12

Welcome to the community.

CGNAT means that you don't have a fixed IP address, it can change, which can sometimes cause problems with devices that aren't designed to use it.

A fixed line broadband connection would definitely be more stable and compatible with a wider range of devices.

Chris

Re: Arlo Security Camera and 5GEE Router

mark_12 — Thu, 10 Aug 2023 11:12:08 GMT

Ah ok, thank you for clarifying!

Is it possible to create a fixed IP address or is that just how 5G internet/routers work?

Re: Arlo Security Camera and 5GEE Router

Christopher_G — Thu, 10 Aug 2023 11:16:28 GMT

Our Mobile Network only uses CGNAT, @mark_12, there isn't an option to change it to a fixed IP. That's something your get with our Home Broadband packages.

Chris

Re: Arlo Security Camera and 5GEE Router

mark_12 — Thu, 10 Aug 2023 11:27:39 GMT

Thank you. Perhaps returning to a fixed line is the way then 😣

Re: Arlo Security Camera and 5GEE Router

XRaySpeX — Thu, 10 Aug 2023 13:27:06 GMT

You don't get a static public IP on fixed Home BB either but at least the dynamic public IP you do get is not shared with others.

Re: Arlo Security Camera and 5GEE Router

EssexBoyEE — Thu, 10 Aug 2023 14:29:41 GMT

Long shot, could be the Camera Software is trying to use an IPV6 Connection, try this -

Login into the Routers Admin WebUI, create an additional APN Profile in the Routers Profile APN Settings, copy the existing APN details across but set the IPV Settings to IPV4 Only and set the Authentication to PAP, save the New Profile, set it as Default then Reboot the Router, at the Same time Reboot ALL the Devices connected to the Router via WiFi including any Devices using Ethernet plus any related Software, try and do all this while the Router is Re Booting.

Re: Arlo Security Camera and 5GEE Router

mark_12 — Thu, 10 Aug 2023 15:09:37 GMT

Thanks, will give it a go this evening and report back

Re: Arlo Security Camera and 5GEE Router

mark_12 — Fri, 11 Aug 2023 08:33:43 GMT

This didn't make a difference unfortunately. Thanks for trying!

Re: Arlo Security Camera and 5GEE Router

mark_12 — Wed, 16 Aug 2023 13:18:50 GMT

Still couldn't get this working after numerous chats with EE technical support. The final suggestion was to purchase a separate router which I wasn't prepared to do so I've returned it and reverted back to a fixed line.