topic Re: No internet coverage in NR12, NR29, NR30, NR31 in Mobile Broadband

No internet coverage in NR12, NR29, NR30, NR31

PonteVedra — Sun, 06 Aug 2023 14:48:57 GMT

Can anyone help me figure out why I have no internet when away from Wifi, pls? Nothing, even in Great Yarmouth.

I have used only 10% of my monthly data limit. So that's not it.
Trying to contact a real person at EE has proven totally fruitless. Maybe because it's Sunday?

TYIA

Re: No internet coverage in NR12, NR29, NR30, NR31

Gareth43 — Sun, 06 Aug 2023 15:45:04 GMT

Hey there check the network status checker for that area to see if there is any reported problems

https://coverage.ee.co.uk/coverage/ee

Re: No internet coverage in NR12, NR29, NR30, NR31

PonteVedra — Sun, 06 Aug 2023 16:03:33 GMT

Thank you for responding. I checked earlier and just now. Says there are no problems

Re: No internet coverage in NR12, NR29, NR30, NR31

Katie_B — Mon, 07 Aug 2023 06:55:49 GMT

Hi @PonteVedra.

Are you aware of anyone else experiencing this?

Can you make calls and texts OK?

Katie

Re: No internet coverage in NR12, NR29, NR30, NR31

PonteVedra — Tue, 08 Aug 2023 19:11:15 GMT

Thank you, Katie B. Yes, I made one call and it worked OK. I was sailing in a remote part of Norfolk, though only 5 miles from Yarmouth. What made me very sensitive was that:

1) one of my fellow crew members has EE and had no problem at all. I ended up using his phone as a hotspot while he was there

2) it was very windy indeed and I had a 30 mile journey home by water.

Back home in NR12, there is no service at all. You may have read about our loss of service here in the national press.

Re: No internet coverage in NR12, NR29, NR30, NR31

bristolian — Tue, 08 Aug 2023 19:23:48 GMT

If you are having coverage problems in a location where another EE user has service, a 2way SIM swap is the next step.

Try your SIM in the other person's device, and the other person's SIM in your device. See whether the problem follows the SIM or remains with the device.

Re: No internet coverage in NR12, NR29, NR30, NR31

PonteVedra — Tue, 08 Aug 2023 20:23:08 GMT

Thanks to you too. Nice try. I have a software SIM and doubt I can easily transfer it. Gonna try calling the good folks at EE again tomorrow

Re: No internet coverage in NR12, NR29, NR30, NR31

bristolian — Tue, 08 Aug 2023 20:26:33 GMT

This scenario is one drawback of eSIM. At least by another EE device working in the same location, a network issue can be eliminated.