topic Re: Sim only mobile broadband in Mobile Broadband

Sim only mobile broadband

Rossco11 — Sat, 05 Aug 2023 10:58:10 GMT

I own a 5G mobile broadband device, and I would like to take out a sim only contract to use with the MiFI device, to use in a family home.

Am I allowed to do this, or is it against some sort of acceptable use policy?

Re: Sim only mobile broadband

Christopher_G — Sat, 05 Aug 2023 13:11:44 GMT

Hi @Rossco11

Yes, you can use an EE SIM in a mobile broadband device.

Best SIM Only Deals and Pay Monthly SIM Contracts | EE Shop

Chris

Re: Sim only mobile broadband

RIK10 — Sat, 12 Aug 2023 13:20:32 GMT

I have a mobile broadband device - for 2 years... working fine for 2 years and now cuts out every 30 mins. Called customer service who simply suggested to upgrade to a new box and pay and extra amount for the new box. No diagnostics conducted. So I got a friends mobile sim and tried this - works fine. So now we know it is the sim can someone help?

Re: Sim only mobile broadband

Leanne_T — Sat, 12 Aug 2023 14:44:18 GMT

Hi @RIK10

Thanks for posting.

If the SIM is faulty, you can request a replacement in your My EE, this will send a PIN to the number. If you are unable to receive the PIN, you can call us and the team will send you a replacement SIM or pop into an EE Store with photo ID to get the replacement instore.

Leanne 🙂