topic Re: Are New PAYG EU Roaming Charges Operative for Pre-Paid Data SIMs in Mobile BB? in Mobile Broadband

Are New PAYG EU Roaming Charges Operative for Pre-Paid Data SIMs in Mobile BB?

XRaySpeX — Sat, 10 Jun 2023 13:09:15 GMT

@Leanne_T : In the new Pay As You Go charges for roaming in the EU help page it states:

You must have an active Subscription Pack to opt in to these charges.

Such data SIMs don't.

Does that mean they can't use their mobile routers in the EU other than by buying a 500MB (per day?) add-on even tho' their data SIM might have GBs of data on it for use over a period of months?

Re: Are New PAYG EU Roaming Charges Operative for Pre-Paid Data SIMs in Mobile BB?

XRaySpeX — Mon, 12 Jun 2023 11:09:39 GMT

@Leanne_T , @Katie_B : Please bump this.

Re: Are New PAYG EU Roaming Charges Operative for Pre-Paid Data SIMs in Mobile BB?

Leanne_T — Mon, 12 Jun 2023 11:11:21 GMT

Hi @XRaySpeX

Thanks for the question, we have requested further details and will let you know once we hear back 🙂

Leanne.

Re: Are New PAYG EU Roaming Charges Operative for Pre-Paid Data SIMs in Mobile BB?

XRaySpeX — Mon, 12 Jun 2023 11:18:09 GMT

Thanks.

Re: Are New PAYG EU Roaming Charges Operative for Pre-Paid Data SIMs in Mobile BB?

XRaySpeX — Wed, 02 Aug 2023 17:18:40 GMT

@James_B wrote:
Sorry, our pre-paid data SIMs are for UK use only.

Is that because:

It's in the T&C's for pre-paid data SIMs?
It's merely a consequence of the new PAYG roaming charges rule of having to have an active PAYG pack but pre-paid data SIMs can't have any packs?

If only the latter aren't you in danger of breaking your own T&C's?

Re: Are New PAYG EU Roaming Charges Operative for Pre-Paid Data SIMs in Mobile BB?

Leanne_T — Wed, 02 Aug 2023 17:25:53 GMT

Hi @XRaySpeX

This is advised in the 'legal bit section' on the EE Shop when purchasing the SIM card.

Leanne.

Re: Are New PAYG EU Roaming Charges Operative for Pre-Paid Data SIMs in Mobile BB?

XRaySpeX — Wed, 02 Aug 2023 17:31:07 GMT

OIC! But roaming is still allowed & included by the T&C's for pre-paid data SIMs. I've just checked! So still a contradiction with your T&C's!

Re: Are New PAYG EU Roaming Charges Operative for Pre-Paid Data SIMs in Mobile BB?

Leanne_T — Wed, 02 Aug 2023 17:32:20 GMT

Could you send me a link to the terms please @XRaySpeX?

I will get this sent to the relevant team to be looked into 🙂

Leanne.

Re: Are New PAYG EU Roaming Charges Operative for Pre-Paid Data SIMs in Mobile BB?

XRaySpeX — Wed, 02 Aug 2023 17:44:53 GMT

Pay as you go Connected Data SIM T&Cs :

EU ROAMING
Inclusive EU roaming benefits are available to UK based customers only.

Also covered in EE pay as you go roaming T&Cs

Re: Are New PAYG EU Roaming Charges Operative for Pre-Paid Data SIMs in Mobile BB?

Leanne_T — Wed, 02 Aug 2023 17:38:06 GMT

Thanks @XRaySpeX

I will fed this back to the relevant team 🙂

Leanne.