topic Re: TPLink 4G router eligible for EE antenna? in Mobile Broadband

TPLink 4G router eligible for EE antenna?

Shellyschmoo — Thu, 27 Jul 2023 19:29:26 GMT

Living in a rural area with no fibre broadband we made the decision to buy a 4G router (TPLink) and purchased a data only sim from EE. Things were fine for months but the last couple of months we’ve been back and forth to tech teams as our 4G data speeds have dropped significantly across all devices in the house. We have 3 mobiles, 1 iPad and the 4G router which are all having problems. The tech team today said that we are jumping between 2 masts, one that receives high traffic and the other being less congested (hence the dropouts etc). He suggested getting an EE antenna installed and that it costs around £100 all in. However, after looking on various posts am I right in thinking that we would need to have a 4GEE router on the applicable package to be eligible for an antenna? I’m locked in for 24 months on my data sim and spent £130 on my router so it’s not an option to get another contract, but we really need an antenna! Our speeds drop down below 3 most days and I work from home so any help would be great! Thanks x

Re: TPLink 4G router eligible for EE antenna?

James_B — Fri, 28 Jul 2023 07:15:55 GMT

Hi @Shellyschmoo,

Welcome to the EE Community. 🙂

Sorry, we can only arrange antenna installations for EE supplied equipment.

I'd recommend contacting Customer Care to see if it is possible to upgrade to a 4GEE Home router plan.

James

Re: TPLink 4G router eligible for EE antenna?

Shellyschmoo — Fri, 28 Jul 2023 08:55:00 GMT

Ah thanks for your reply, I thought this might be the case. Just want useable internet! So will try calling the customer care peeps. Many thanks

Re: TPLink 4G router eligible for EE antenna?

James_B — Fri, 28 Jul 2023 09:08:53 GMT

No problem @Shellyschmoo

Hopefully they can provide a solution for you.

James