topic Re: EE Router stopped working in Mobile Broadband

EE Router stopped working

treez — Mon, 24 Jul 2023 20:19:58 GMT

Hi,

Please can you help. My 4G EE Router has stopped working.

The ON/OFF LED is green, the "world" LED is red. The "radio wave" LED is green.....all four 4G leds are off.

The Model is Model: B625-261

Do you know whats happened....it says no SIM card but i havent removed the SIM card.

I tried to phone EE today , but couldnt get through....just got the "wait" music.

This router has been working, and with me since summer of 2021.

Re: EE Router stopped working

XRaySpeX — Mon, 24 Jul 2023 22:41:46 GMT

Is it on contract or PAYG?

Re: EE Router stopped working

treez — Tue, 25 Jul 2023 05:39:35 GMT

Hi, thanks, i am on contract, pay monthly....gets taken from my bank account.

Re: EE Router stopped working

Leanne_T — Tue, 25 Jul 2023 06:51:54 GMT

Thanks @treez

Are you able to try the SIM card in another device to see if this works?

Leanne 🙂

Re: EE Router stopped working

treez — Wed, 26 Jul 2023 18:47:03 GMT

Thanks, but no, i have no smartphone.....i only have an old, small, "bar of soap" mobile phone.....not with internet...

https://www.ebay.co.uk/itm/165999761011?chn=ps&norover=1&mkevt=1&mkrid=710-153316-527457-8&mkcid=2&itemid=165999761011&targetid=4584757337008487&device=c&mktype=&googleloc=&poi=&campaignid=431353847&mkgroupid=1298523655396099&rlsatarget=pla-4584757337008487&abcId=9301942&merchantid=87779&msclkid=bbc02851ea7713a435f64c9083b01488

Do you think the Router box has failed?

Re: EE Router stopped working

Leanne_T — Thu, 27 Jul 2023 07:09:35 GMT

Hi @treez

Without trying the SIM in the phone to see if signal shows and no error message is displayed, I could not say if this is the SIM card or the router causing this problem.

If you call us on 07953 966 150, our tech gurus can run through some troubleshooting to see what is needed to help you further 🙂

Leanne.

Re: EE Router stopped working

treez — Sun, 30 Jul 2023 20:32:39 GMT

Hi,

The Router started working again, and worked for a day or two, but has again now failed. None of the 4G LEDs are lit and the "world" LED is red.

Re: EE Router stopped working

Leanne_T — Mon, 31 Jul 2023 06:57:17 GMT

Hi @treez

Thanks for coming back to us.

I would suggest reporting this to our tech gurus by calling 07953 966 150 they will get this looked into for you and let you know what would be needed 🙂

Leanne.