topic receiving unknown letter in Mobile Broadband

receiving unknown letter

Abdiabyan — Wed, 26 Jul 2023 13:03:58 GMT

Receiving unknown letter which addressed to previous occupant of my house. Please see and stop sending further correspondences to my address. The person is xxxx xxxx with refexxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: receiving unknown letter

Leanne_T — Wed, 26 Jul 2023 14:43:10 GMT

Hi @Abdiabyan

Thanks for coming here.

I am sorry we have no access to customer accounts on the community, please give us a call on 0800 956 6000 and the team will be happy to help you with the letters you have received for the previous occupier.

Leanne.

Re: receiving unknown letter

Mustrum — Wed, 26 Jul 2023 15:19:33 GMT

@Abdiabyan You should just follow the advice from the Post Office.

If you’ve received mail which has your address, but not your name, this is because we deliver to addresses rather than names. If this does happen, you can put a cross through the address and write 'Not known at this address' or 'No longer lives here' and put it back in a postbox. Where possible, we’ll return the item to the sender hopefully allowing them to update their records.

https://personal.help.royalmail.com/app/answers/detail/a_id/5156/~/ive-received-someone-elses-mail

Re: receiving unknown letter

XRaySpeX — Wed, 26 Jul 2023 21:15:04 GMT

Do you have fixed Broadband at your house?