topic Billed to a non existant phone number in Mobile Broadband

Billed to a non existant phone number

Alex379 — Sat, 15 Jul 2023 11:59:53 GMT

Hello,

I signed up to a 4G business broadband deal. I set up the direct debit etc. Then I was billed £50 deposit for service to a phone number that I don't have (unless this is the phone number associated with the 4G dongle sim?).

I never recieved any confirmation emails or details of the contract, and I'm sure it never mentioned a deposit when I signed up to the offer.

The bill says call 150 from the EE phone number, I don't have one!

The service has been suspended, but the direct debit is still being taken every month. When I log in to the account there is no mention of an outstanding fee.

I called customer service and got put on hold until I lost patience and had to hang up.

Re: Billed to a non existant phone number

Chris_B — Sat, 15 Jul 2023 12:12:25 GMT

@Alex379 If the service is suspended then the payment being made doesn’t make sense as you only get suspended for none payment. You need to call customer support to get this looked in too

Re: Billed to a non existant phone number

XRaySpeX — Sat, 15 Jul 2023 19:28:50 GMT

@Alex379 : Your mobile Broadband router contains a SIM & all SIMs have a mobile number.

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see its mobile no.