topic Re: Ps5 wont connect to my ee mini hub in Mobile Broadband

Ps5 wont connect to my ee mini hub

Bobbykerrie1 — Fri, 31 Mar 2023 16:06:04 GMT

Re: Ps5 wont connect to my ee mini hub

XRaySpeX — Fri, 31 Mar 2023 16:38:15 GMT

Does your EE mobile router's SSID appear under that "Networks Found" & have you connected to it?

Press that "OK" & let's see what's behind it.

Re: Ps5 wont connect to my ee mini hub

Potterp81 — Wed, 17 May 2023 13:44:44 GMT

I have the same problem and the WiFi name ssid shows up in ps5 wifi settings but won't connect as it say the above message in picture posted. Please help as this is why I bought the wifi router

Re: Ps5 wont connect to my ee mini hub

James_B — Wed, 17 May 2023 14:15:02 GMT

Can you successfully connect other devices to your router @Potterp81?

James

Re: Ps5 wont connect to my ee mini hub

Potterp81 — Wed, 17 May 2023 16:48:51 GMT

Yes, I use it on my laptop aswell no problems at all

Sent from my Galaxy

Re: Ps5 wont connect to my ee mini hub

James_B — Wed, 17 May 2023 17:35:39 GMT

Hi @Potterp81,

If you're able to connect to other devices successfully, I'd recommend reaching out to Sony Support.

James

Re: Ps5 wont connect to my ee mini hub

Potterp81 — Wed, 17 May 2023 18:01:51 GMT

So why does Sony suggest my service provider is blocking the service, I can see this going round in circles.

Sent from my Galaxy

Re: Ps5 wont connect to my ee mini hub

Christopher_G — Thu, 18 May 2023 06:53:51 GMT

I'm not sure why that would be, @Potterp81

Have a chat with our technical team. They'll be able to check to see if everything is OK from our side.

Chris

Re: Ps5 wont connect to my ee mini hub

Reg10 — Sat, 20 May 2023 21:46:16 GMT

I am having the same issue as above, it was working fine and I only used it for my PS5 and then all of a sudden it won’t connect, the internet works on other devices but just not my PS5 I need help

Re: Ps5 wont connect to my ee mini hub

Leanne_T — Sun, 21 May 2023 06:09:48 GMT

Hi @Reg10

Thanks for coming here.

Does the PS5 connect to the router but has no internet connection?

Have you restarted the router and PS5?

Leanne.

Re: Ps5 wont connect to my ee mini hub

Moloney_87 — Tue, 23 May 2023 21:45:17 GMT

I am having the same issue, changed my DNS server to Google’s 8.8.8.8 and then it would let me connect to the psn network and even let me download games. But when it comes to logging into EA or Ubisoft to play games it’s like it’s blocked again. It’s defiantly an issue EE’s end.

Re: Ps5 wont connect to my ee mini hub

James_B — Wed, 24 May 2023 06:40:53 GMT

Hi @Moloney_87,

Welcome to the EE Community. 🙂

Our Technical Support Team will be happy to take a look at this issue if you get in touch.

James

Re: Ps5 wont connect to my ee mini hub

RippedOff2023 — Tue, 11 Jul 2023 16:31:00 GMT

Hello James, as you advised we got in touch with the EE Technical Support Team and they informed us that this issue we are all experiencing is due to a firmware update that was rolled out around Feb/March

EE did not notify us of this change, no effort was made to advise any of us that this network could no longer be used with Sony products.

EE did however offer to reduce our bill by 20% as we cannot use it as intended, I advise all of you affected to contact EE and complain for the same reduction.

This is 110% an EE issue and it seems like it will not be fixed anytime soon, all I can do to get connected is stick the SIM in an old phone and use the hotspot, but the connection is very choppy.

Re: Ps5 wont connect to my ee mini hub

RippedOff2023 — Tue, 11 Jul 2023 16:37:26 GMT

Same issue 4 months down the line, we complained and got 20% off our bill I'd advise you do the same.

Re: Ps5 wont connect to my ee mini hub

Christopher_G — Wed, 12 Jul 2023 11:22:00 GMT

Hi @RippedOff2023

I'm not aware of any changes to the firmware that would cause this problem. I have noticed a couple of other users recently who have mentioned having connection problems though. I've sent you a private message to get some information from you.

Chris

Re: Ps5 wont connect to my ee mini hub

Jt271979 — Sun, 11 Feb 2024 22:00:25 GMT

I am having the same issue

Did EE ever advise what the fox is for this - it connects to all apple devices and Xbox but not ps5

Re: Ps5 wont connect to my ee mini hub

Christopher_G — Mon, 12 Feb 2024 08:07:30 GMT

Hi @Jt271979

Have you tried reaching out to Sony directly? Maybe they can shed some light on what is causing the issue.

Chris

Re: Ps5 wont connect to my ee mini hub

Jt271979 — Mon, 12 Feb 2024 23:10:35 GMT

yes they stated this is not an issue there side and to contact EE

Re: Ps5 wont connect to my ee mini hub

James_B — Tue, 13 Feb 2024 11:00:44 GMT

Hi @Jt271979,

Our Technical Support Team will be happy to take a look at this if you get in touch.

Thanks

James

Re: Ps5 wont connect to my ee mini hub

Athena28 — Wed, 13 Mar 2024 09:58:21 GMT

Haha a year on and the same problems.

Literally just got my mimi hub today and will not show or connect to my ps. Even if i manually try 😩! Sony says all good, internet speed ur providing fine to support at least one ps but nothing!

me and my partner and big gamers. if we knew it wouldn’t work we wouldn’t of bothered and got something better suited 😖