topic Re: VPN not connecting over mobile data in Mobile Broadband

VPN not connecting over mobile data

Steve_h2 — Mon, 03 Jul 2023 14:26:19 GMT

I am using an EE data sim card in a Hauwei router, for the summer.

Worked fine last year but will not now connect to my work VPN.

Also tried w-using a hotspot on my phone and will not connect.

If I use another wifi network it connects okay so must be something to do with EE,

Told by EE it should work but I am thinking I may have to change to 3 and give them ago.

Re: VPN not connecting over mobile data

XRaySpeX — Mon, 03 Jul 2023 15:31:54 GMT

@Steve_h2 : Is it on contract or PAYG?

Re: VPN not connecting over mobile data

Steve_h2 — Tue, 04 Jul 2023 08:36:08 GMT

Hi,

The data sim is on contract as is my phone that I have also tried.

Re: VPN not connecting over mobile data

Leanne_T — Tue, 04 Jul 2023 09:28:20 GMT

Hi @Steve_h2

Thanks for posting 🙂

Has the VPN recently had any updates?

Do you know if anyone else on EE can connect?

Leanne 🙂

Re: VPN not connecting over mobile data

Steve_h2 — Wed, 05 Jul 2023 10:08:43 GMT

Hi Leanne,

The VPN hasn't had any updates. I can connect okay using my home broadband and also a commercial wireless network, where I am, but I cannot connect using EE either with the sim in my router or from my phone using a different sim.

No one else using EE has tried to connect.

This is for work so is critical and dissapointing.

Steve

Re: VPN not connecting over mobile data

Leanne_T — Wed, 05 Jul 2023 10:14:53 GMT

Thanks for the extra details @Steve_h2

I would suggest getting in touch with our tech gurus on 150, they can run through troubleshooting with you to see what could be causing this and how to get this sorted.

Leanne 🙂

Re: VPN not connecting over mobile data

Steve_h2 — Wed, 05 Jul 2023 10:47:05 GMT

I have already done that and no luck sorting it which is why I asked here in case anyone else in the UK has had the same problem.

I think I am going to have to try a different provider to see if that will work.

Regards, Steve

Re: VPN not connecting over mobile data

Leanne_T — Wed, 05 Jul 2023 12:52:17 GMT

I see, thanks @Steve_h2

Did the team suggest anything when you called?

Leanne 🙂

Re: VPN not connecting over mobile data

Steve_h2 — Wed, 05 Jul 2023 13:18:30 GMT

No they couldn't see any reason why it wouldn't work and that a VPN connection should work over a mobile network.

I have also been in contact with our IT company and they have checked the VPN is correct. As I said before I can connect just not with EE mobile network.

Steve

Re: VPN not connecting over mobile data

Leanne_T — Wed, 05 Jul 2023 14:12:36 GMT

Thanks @Steve_h2

If no changes have been made since you last connected, I would suggest contacting your IT department again, as this is affecting more than one SIM card to see if they can get this looked into in more detail for you.

Leanne.

Re: VPN not connecting over mobile data

davemead — Fri, 15 Sep 2023 10:21:07 GMT

Hi Steve. I have exactly the same issue when trying to use my VPNs to access customer networks remotely via my EE data either directly from my mobile phone or by using it in hotspot mode and using my Windows 10 laptop. They stopped working suddenly earlier this year and the only way around it for me is to use the data service on my work Vodafone mobile which works perfectly. But my EE phone is the one I normally carry around so it's rather irritating to have to remember the Vodafone mobile as well just in case!

Re: VPN not connecting over mobile data

steve_h0 — Fri, 15 Sep 2023 10:37:50 GMT

Hi Dave,

Nice to know it's not just me!!

I tired a Smarty (3?) data sim and same problem. Maybe have to try a Vodaphone sim.

Shame EE will not acknowledge there is a problem or better still fix it so it worked as before.

With more people working remotely I would have thought this was an important issue.

If Vodaphone works they will loose a customer!

Re: VPN not connecting over mobile data

Leanne_T — Fri, 15 Sep 2023 12:43:40 GMT

Hi @steve_h0 @davemead

Do you know if the VPN had any updates at the time this stopped working?

Have you been in touch with the VPN provider to see if they have any advice?

Leanne.

Re: VPN not connecting over mobile data

Steve_h2 — Fri, 15 Sep 2023 13:19:31 GMT

Hi @Leanne_T

I don't know if the VPN had any updates but I have been in touch with our IT provider

and they do not know why there is a problem.

Are you saying that EE have not changed anything so it must be something else?

Re: VPN not connecting over mobile data

Leanne_T — Fri, 15 Sep 2023 13:23:09 GMT

I am not aware of a change @Steve_h2

If you get in touch with our technical support team on 150, they can run troubleshooting and help you further.

Leanne.

Re: VPN not connecting over mobile data

Steve_h2 — Fri, 15 Sep 2023 14:44:13 GMT

@Leanne_T

Thank you.

Steve

Re: VPN not connecting over mobile data

AJR15 — Thu, 09 Nov 2023 16:42:44 GMT

I am having the same issue now for the last week or so. Used EE prepayed data sim to connect to my work VPN for the last year, but now it suddenly stopped working. I am now instead using a Vodaphone sim and that works fine. Problem only seems to be with EE sim. Would be interested to know if some solution was found.

Re: VPN not connecting over mobile data

Russtyy — Tue, 14 Nov 2023 08:24:04 GMT

Just a suggestion - try another 4G router from another manufacturer…

Re: VPN not connecting over mobile data

Dpete — Tue, 19 Mar 2024 17:22:12 GMT

Hi Steve,

Despite what EE say, there are lots of issues with VPNs. A brief search through this community forum to show as much.

I think it is something to do with IPv6 vs IPv4. I recently came across an old post that suggested to change the APN settings as follows: https://apn.how/gb/ee/huawei-p30-pro

I haven't been able to check that yet myself, but am hoping it will be the asnwer.

Re: VPN not connecting over mobile data

steve_h0 — Wed, 20 Mar 2024 09:06:39 GMT

Hi,

I have given up and brought Starlink 😁

Steve