topic Re: Eufy wireless cameras in Mobile Broadband

Eufy wireless cameras

Lincolnite1 — Sat, 01 Jul 2023 22:23:39 GMT

At present I am on broadband with a landline, but the speeds are too low for installing Eufy wireless cameras, as I need at least 10Mns. I am considering changing to 4G mobile broadband, which EE say will give me 34Mbs; will the cameras work, as I have been told I need a static IP address, whatever that means

Re: Eufy wireless cameras

XRaySpeX — Sun, 02 Jul 2023 02:41:08 GMT

EE issue no static public IPs but what you've been told relates to internal private IPs. You probably won't be able to fix your internal private IPs with an EE mobile router but you certainly can with your existing fixed Home BB router.

What fixed EE BB package do you currently have? Why is it that can't even get 10 Megs from it. It's worth your investigating that before considering mobile BB.

Re: Eufy wireless cameras

Lincolnite1 — Mon, 03 Jul 2023 07:55:12 GMT

My present package is landline but only get quaranteed 3mbs . I live in the countryside with no plans for full fibre. EE say there is fibre to the nearest main box which is a couple of miles away.

Re: Eufy wireless cameras

XRaySpeX — Mon, 03 Jul 2023 08:38:06 GMT

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Eufy wireless cameras

Lincolnite1 — Mon, 03 Jul 2023 10:32:14 GMT

Hopefully you can read the table, as I used snipping tool, not sure how to get a better image

Re: Eufy wireless cameras

XRaySpeX — Mon, 03 Jul 2023 10:43:45 GMT

That image is fine! Did you use the Phone No. Check for that? It's not showing your current speeds as it would.

Re: Eufy wireless cameras

Lincolnite1 — Mon, 03 Jul 2023 13:55:05 GMT

Yes I used my phone number

Re: Eufy wireless cameras

XRaySpeX — Mon, 03 Jul 2023 14:17:36 GMT

Oh, that's funny! Please post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Re: Eufy wireless cameras

Lincolnite1 — Mon, 03 Jul 2023 15:13:24 GMT

Will do

Re: Eufy wireless cameras

Lincolnite1 — Mon, 03 Jul 2023 15:12:08 GMT

Product name:Smart Hub

Serial number:

Firmware version:v0.08.02.12273-EE

Firmware updated:Thu Jan 26 01:52:36 2023

Board version:01

DSL uptime:0 Days, 0 Hours, 54 Mins, 34 Secs

Data rate:1.17 Mbps / 4.14 Mbps

Maximum data rate:1.17 Mbps / 5.56 Mbps

Noise margin (up/down):6.1 / 8.0

Line attenuation (up/down):19.7 / 44.3

Signal attenuation (up/down):19.7 / 34.5

Data sent / received:125.5 MB / 371.1 MB

Broadband username:

2.4 GHz wireless network name:

2.4 GHz wireless channel:Smart (Channel 11)

5 GHz wireless network name:

5 GHz wireless channel:Smart (Channel 48)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:Default

MAC address:30:B1:B5:12:E5:E8

Software variant:-

Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)

Re: Eufy wireless cameras

XRaySpeX — Mon, 03 Jul 2023 15:14:07 GMT

They're your WiFi network names. It's just that you don't to reveal them on a public site.

Re: Eufy wireless cameras

XRaySpeX — Mon, 03 Jul 2023 15:20:12 GMT

Yes, you are getting only 4 Meg, altho' I'm surprised you are not getting nearly twice that.

Re: Eufy wireless cameras

Lincolnite1 — Mon, 03 Jul 2023 15:24:20 GMT

So am I but all EE say is that is the best I can get, and they only guarantee 3meg. but could go up to 6, but have never had that. That's why I was thinking of mobile, but don't want to go for that if the Eufy cameras (which have a hub, you connect to the router) won't work, or will work but I cannot access the CCVT images on my phone. As you can tell I am not technically minded with this stuff

Re: Eufy wireless cameras

XRaySpeX — Mon, 03 Jul 2023 15:26:52 GMT

If you want to look a bit further in your speed, Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the speed any better?

Re: Eufy wireless cameras

Lincolnite1 — Mon, 03 Jul 2023 16:27:40 GMT

It's getting a bit technical now, so not too confident to do this

Re: Eufy wireless cameras

XRaySpeX — Mon, 03 Jul 2023 16:33:53 GMT

Perhaps you better leave it & decide about going to mobile BB. I'm surprised your cameras can't cope with 4 Meg speeds providing you don't overload your BB.

Re: Eufy wireless cameras

Lincolnite1 — Mon, 03 Jul 2023 16:47:18 GMT

Thanks; I have no problem going Mobile but I don't want to do that if the Cameras don't work after changing. The question is will they work;

Sorry just realised that Eufy state that the upload (not download) speed needs to be at least 2Mbps and mine is at best 1 and that's on a good day

Re: Eufy wireless cameras

XRaySpeX — Mon, 03 Jul 2023 16:57:05 GMT

If, as I believe, you are on EE standard ADSL BB you've got the top upload speed possible. In which case I wonder why you have a Smart Hub, which is only given for Fibre BB, rather than a Brightbox 1, which is what EE supplies only for ADSL.

Re: Eufy wireless cameras

Lincolnite1 — Mon, 03 Jul 2023 17:02:11 GMT

I was having problems with my broadband keep dropping out, so they tested and said my brightbox was faulty and they sent me the smart hub

They can offer me mobile broadband but it doesn't state what the upload speed is, only the download, and its less than what I am paying, but not sure the cameras would work

Re: Eufy wireless cameras

Chris_B — Mon, 03 Jul 2023 17:34:22 GMT

@Lincolnite1 The cameras would work over a 4G router. To test the speed of EE mobile network just down load a speed test app on your phone ( i assume you’re with EE for your phone ). Then just do the speed test. You can also if needs be purchase an external antenna for the router so you get a better line of sight to the nearest EE mast. Test the network speed do this up and down stairs next to an open window both on the front and back of the building. You’ll find out if you require an external antenna if you see a device in network speed.