topic Re: No internet when using my EE sim in router in Mobile Broadband

No internet when using my EE sim in router

diminion1 — Sat, 01 Jul 2023 10:44:44 GMT

Hi I have been using a TP link Archer MR400 in my caravan and placing my EE sim in it from my phone. Admittedly I haven’t needed to do this for some time but now it just will not connect to the internet, other than my phone being changed since I last used it I don’t think anything else has, the sim is still the same. I have tried the following

1. Hard reset of router

2. Updating network settings

3. Firmware update.

Settings
Network mode: 4G preferred
Band: Auto
Network search: Auto
Profile Name: EEInternet
PDP Type: IPv4
APN Type: Static
APN: everywhere
Username: eesecure
Password: secure
Aithentication Type: PAP

I did notice the old profile the authentication type was CHAP but from googling it appears this now needs to be PAP which I have done. I really don’t know what else to try so any assistance would be greatly appreciated.

Re: No internet when using my EE sim in router

Christopher_G — Sat, 01 Jul 2023 13:31:05 GMT

Hi @diminion1

Welcome to the community.

The phone changing shouldn't have made a difference. Have you tried resetting the router?

Chris

Re: No internet when using my EE sim in router

diminion1 — Sun, 02 Jul 2023 16:35:46 GMT

Yes tried a factory reset. I don’t know if the username and password credentials etc are wrong but it will not connect to the internet via the SIM card.

Re: No internet when using my EE sim in router

Katie_B — Mon, 03 Jul 2023 14:34:47 GMT

Thanks for getting back to us @diminion1

If you are still experiencing this issue I would recommend giving us a call and having a chat with our technical care team.

Katie