topic Re: 4G wifi dongle not working in Mobile Broadband

4G wifi dongle not working

jim-barney — Wed, 28 Jun 2023 14:16:13 GMT

I have had no problems before and i have topped up credit and transferred credit into and add on and says i have 23gb on app but when I turn box on the wifi keeps dropping out?

Re: 4G wifi dongle not working

Katie_B — Wed, 28 Jun 2023 15:31:11 GMT

Hi @jim-barney.

Welcome to the community.

When was the last time your account was topped up before your most recent top up?

Have you been able to check your area for any known issues?

Katie

Re: 4G wifi dongle not working

jim-barney — Wed, 28 Jun 2023 16:43:48 GMT

Hello,

A couple of days ago and before that Feb/March 23.

Thanks

Kim

Re: 4G wifi dongle not working

Katie_B — Wed, 28 Jun 2023 16:51:43 GMT

Thanks for confirming @jim-barney.

Have you been able to check for any known issues within your area that could be causing this?

Katie

Re: 4G wifi dongle not working

jim-barney — Wed, 28 Jun 2023 19:19:33 GMT

Yes i have and nothing going on as far as i am aware.

Re: 4G wifi dongle not working

Christopher_G — Thu, 29 Jun 2023 07:25:59 GMT

If it says we're not aware of any problems, you should get the option to report one, @jim-barney.

Our network team will then look into the performance of the mast in your area and get back to you.

Chris

Re: 4G wifi dongle not working

jim-barney — Thu, 29 Jun 2023 12:21:35 GMT

Hi, it still says data waiting but i have no active plans at present?!

Re: 4G wifi dongle not working

Christopher_G — Thu, 29 Jun 2023 12:32:18 GMT

It may be worth speaking to our Mobile Care team, @jim-barney

They'll be able to check everything from our side for you.
Chris

Re: 4G wifi dongle not working

jim-barney — Thu, 29 Jun 2023 14:34:00 GMT

I have been onto 4 people today all very helpful until i got cut off. Tried a lot of different things but none of them have worked so far.

Re: 4G wifi dongle not working

Christopher_G — Thu, 29 Jun 2023 14:56:51 GMT

Did they say what could be causing the problem, @jim-barney?

What things have you tried so far?

Chris

Re: 4G wifi dongle not working

XRaySpeX — Thu, 29 Jun 2023 22:27:56 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: 4G wifi dongle not working

jim-barney — Fri, 30 Jun 2023 11:08:46 GMT

Hi,

Tried taking sim out and doing reset, sim out they reset and reset myself, then said no password on account but I have to have one as i have access to app and here, text 150, checked the sim serial number, took sim out and put into normal phone and works to text and call but no internet. Wifi box has one blue light on where it says 4G. No add ons running apart from addon that was activated the other day however on add ons app it says waiting but on EE app says active?

Any help would be great?

Re: 4G wifi dongle not working

James_B — Fri, 30 Jun 2023 11:51:04 GMT

Did you get a response when you texted AL to 150 @jim-barney?

James

Re: 4G wifi dongle not working

jim-barney — Fri, 30 Jun 2023 12:51:38 GMT

says sorry, but we couldn't complete you request as you currently don't have a pack.

Re: 4G wifi dongle not working

James_B — Fri, 30 Jun 2023 12:56:46 GMT

Hi @jim-barney,

What about if you visit add-on.ee.co.uk on a device connected to your router?

James

Re: 4G wifi dongle not working

jim-barney — Fri, 30 Jun 2023 12:57:53 GMT

Say i have to log in, i log in and nothing happens and disconnects 😞

Re: 4G wifi dongle not working

James_B — Fri, 30 Jun 2023 13:05:00 GMT

Hi @jim-barney,

You shouldn't be asked to login when browsing add-on.ee.co.uk.

Are you able to share a screenshot of the login screen you see?

James

Re: 4G wifi dongle not working

XRaySpeX — Fri, 30 Jun 2023 13:35:37 GMT

Nor should text AL refuse just cuz you don't have a pack. I'm doing it all the time.

Are you able to share a screenshot of the response you see?

Re: 4G wifi dongle not working

jim-barney — Fri, 30 Jun 2023 14:18:30 GMT

Re: 4G wifi dongle not working

XRaySpeX — Fri, 30 Jun 2023 14:30:09 GMT

That is just the expected & necessary connection to your mobile router from your phone before you ever try to browse add-on.ee.co.uk . Note the underlying URL should NOT be HTTPS: as @James_B has put or you will/may get "Forbidden".