topic Re: Faulty sim in Mobile Broadband

Faulty sim

Baza1412 — Sat, 17 Jun 2023 11:40:11 GMT

Did every fix suggested when I joined and none of them have worked, still shows 5g no service in several places. It slow as hell and no Internet 4g 1 bar. Tried sons 02 sim works fine. Think I have a faulty sim or something bugged account

Re: Faulty sim

Northerner — Sat, 17 Jun 2023 12:15:35 GMT

Hi @Baza1412

It sounds like your SIM is working fine. It maybe you're in a poor service area.

Check the area for issues here:

https://coverage.ee.co.uk/coverage/ee

Thanks

Re: Faulty sim

Baza1412 — Sat, 17 Jun 2023 17:05:34 GMT

No service is 5g and no matter where I go the mobile data is none existant. Phone works great on o2 but since swap to ee garbage. Worked OK until my pac code kicked in then slow slow slow did all the fixes sent via email after customer service call still rubbish

Re: Faulty sim

Leanne_T — Sun, 18 Jun 2023 06:36:10 GMT

Hi @Baza1412

Thanks for coming here.

You can order a replacement SIM card to see if this resolves the issue for you.

Please see our How do I swap my SIM or get a new SIM? Help page for full details 🙂

Leanne.