topic Re: New ee SIM stuck on waiting in Mobile Broadband

New ee SIM stuck on waiting

Jakeisme — Thu, 15 Jun 2023 11:27:02 GMT

New preloaded sim ordered. Put in 4g router and not working. Have managed to check balance by connecting my phone to the router. Showing as my 8gb pre purchased bundle is stuck on waiting? How do I fix this please.

Thanks

Re: New ee SIM stuck on waiting

James_B — Thu, 15 Jun 2023 13:20:50 GMT

Hi @Jakeisme,

Welcome to the EE Community. 🙂

What happens if you try to load a webpage on a device connected to the router?

James

Re: New ee SIM stuck on waiting

Jakeisme — Thu, 15 Jun 2023 13:33:11 GMT

The internet works. Although slower than I had hoped.

Only showing less than 1mb upload?

But it's still showing waiting next to the bundle?

Re: New ee SIM stuck on waiting

James_B — Thu, 15 Jun 2023 13:41:27 GMT

Hi @Jakeisme,

It looks like it's a phone SIM, rather than data SIM. If you make a call or send a text whilst the SIM is in your phone, your pack should start automatically.

Hope this helps.

James

Re: New ee SIM stuck on waiting

Jakeisme — Thu, 15 Jun 2023 13:42:24 GMT

I don't have a unlocked phone. Just a 4g unlocked router.

Re: New ee SIM stuck on waiting

James_B — Thu, 15 Jun 2023 13:48:29 GMT

No problem @Jakeisme. All pay as you go SIMs come with 50MB of free data to get you started. As soon as this is used up, your pack will start.

I'd recommend trying your router in a few different locations around your home to see if your speeds improve.

James

Re: New ee SIM stuck on waiting

Jakeisme — Thu, 15 Jun 2023 14:20:31 GMT

Thank you. I have been on the phone to your colleagues who are also trying to help me too.

I have tried router in different locations so far but speed/signal hasn't improved.

I'm hoping once the prepaid bundle is fully activated this will improve. As when I used BT mobile before that was very fast and stable.

Re: New ee SIM stuck on waiting

James_B — Thu, 15 Jun 2023 14:26:08 GMT

Does the network status checker report any problems in your area @Jakeisme?

James

Re: New ee SIM stuck on waiting

Jakeisme — Thu, 15 Jun 2023 15:12:10 GMT

[Mod edit: Image rejected due to it containing personal information.]

Re: New ee SIM stuck on waiting

James_B — Thu, 15 Jun 2023 14:30:24 GMT

Thanks for checking @Jakeisme

Please tap the 'report a problem' button so our network team can take a look at it for you.

James

Re: New ee SIM stuck on waiting

Jakeisme — Thu, 15 Jun 2023 14:49:44 GMT

Colleagues over the phone have been very helpful and sorted the SIM card/bundle issue which is great.

Unfortunately signal is still quite poor currently but I will give it time and see if it improves before deciding if you stick with it or not.

Re: New ee SIM stuck on waiting

James_B — Thu, 15 Jun 2023 15:00:39 GMT

Please keep us updated @Jakeisme

Thanks

James

Re: New ee SIM stuck on waiting

Jakeisme — Thu, 15 Jun 2023 16:39:22 GMT

Unfortunately there has been no improvement in the speed yet. Connection is steady but throughout my house and outbuildings the speeds remain the same. Any tips or suggestions? I previously had BT mifi which gave a very good speed both uploading and downloading. The EE website says I should get 4g outside easily but even when I put the router outside it's still low speeds. Using a Tplink router.

Re: New ee SIM stuck on waiting

James_B — Thu, 15 Jun 2023 16:44:36 GMT

Hi @Jakeisme,

BT Mobile uses the EE network so you should see the same performance on your EE SIM.

I suspect there could be a local network issue which you can report at coverage.ee.co.uk/coverage/ee. (Please select the Check status option.)

James

Re: New ee SIM stuck on waiting

Jakeisme — Thu, 15 Jun 2023 16:49:24 GMT

I just checked website and your correct. There is an outage of some description in my area with anticipated fix in 16 hours so will give it another test after then.

I'm hopeful to get the same speeds as I did with BT.

Re: New ee SIM stuck on waiting

James_B — Thu, 15 Jun 2023 17:05:28 GMT

That's good to know it's already being worked on @Jakeisme

I hope it's resolved as quickly as possible for you.

James

Re: New ee SIM stuck on waiting

XRaySpeX — Thu, 15 Jun 2023 22:17:17 GMT

Yes, it's a phone SIM with a £10 pack.

Re: New ee SIM stuck on waiting

Jakeisme — Fri, 16 Jun 2023 13:50:15 GMT

Fault in the area still unfortunately showing on the service checker 😞

Re: New ee SIM stuck on waiting

James_B — Fri, 16 Jun 2023 13:53:18 GMT

Does it provide a revised timeframe @Jakeisme?

James

Re: New ee SIM stuck on waiting

Jakeisme — Fri, 16 Jun 2023 13:53:42 GMT

No unfortunately not.