topic Re: 5gee in Mobile Broadband

5gee

alex2038 — Fri, 16 Jun 2023 06:40:04 GMT

My 5gee router was working fine until it got to the point where I couldn’t return and now I can hardly even stream Netflix and I have to go somewhere else to do my business stuff , can someone look into this for me as I feel as though I have been badly advised and I’m paying money every month for a service that isn’t working as I needed this to run my business from home

Re: 5gee

alex2038 — Fri, 16 Jun 2023 06:42:01 GMT

Stage 2 technical support were meant to fix this but no one has done anything it’s a disgrace , can someone sort this for me as the support 1 technician said the settings were wrong on the router and that it would be sorted but this isn’t the case and while I’m unable to use the router I shouldn’t have to pay for it so my next bill I will not be paying it until this is sorted

Re: 5gee

Chris_B — Fri, 16 Jun 2023 07:19:12 GMT

@alex2038 You need to call customer services about this. This is a public forum and you’ll get no resolution about posting your issue on here as it is a technical support issue. Not paying your bill will only affect you and your credit score not to mention you’ll be cut off for none payment so making this harder to rectify.