topic Re: How to activate my 120gb in Mobile Broadband

How to activate my 120gb

Kellyb52 — Thu, 08 Jun 2023 20:35:16 GMT

Hi. I have bought the ee WiFi dongle today from argos that is suppose to have 120gb included. However I have had to top it up separately with a £10 add on to get WiFi. What am I doing wrong. Please help.

Re: How to activate my 120gb

XRaySpeX — Thu, 08 Jun 2023 20:38:32 GMT

@Kellyb52 : Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status.

Re: How to activate my 120gb

Kellyb52 — Thu, 08 Jun 2023 21:08:21 GMT

Hi @XRaySpeX thamk you for replying and helping. I have done what you have said and it is only showing the £10.00 data I put on as a add on. Really frustrating as I got this for our caravan and I have spent the last 5 hours trying to sort it. I hate being beaten lol.

Re: How to activate my 120gb

XRaySpeX — Thu, 08 Jun 2023 21:15:26 GMT

Sorry, £10 is only money credit. How much data does it show?

Post an image obscuring your mobile no.

Re: How to activate my 120gb

Kellyb52 — Thu, 08 Jun 2023 21:34:13 GMT

It just shows 2gb of data. With the WiFi dongle thing I bought today from argos it says its preloaded with 120gb. Because I can't seem to find it on my account (that I registered today with ee) I topped my account up with £10.00 credit (2gb) and that worked straight away. I paid 89.99 for the WiFi dongle. Please see link

https://www.argos.co.uk/product/5662364?istCompanyId=a74d8886-5df9-4baa-b776-166b3bf9111c&istFeedId=c290d9a9-b5d6-423c-841d-2a559621874c&istItemId=plpqawqrm&istBid=t&&cmpid=GS001&_$ja=tsid:59157%7cacid:804-627-9544%7ccid:16595965133%7cagid:138274018207%7ctid:pla-954777928209%7ccrid:588246381293%7cnw:u%7crnd:3591318373859648509%7cdvc:m%7cadp:%7cmt:%7cloc:1006981&utm_source=Google&utm_medium=cpc&utm_campaign=16595965133&utm_term=5662364&utm_content=shopping&utm_custom1=138274018207&utm_custom2=804-627-9544&GPDP=true&gclid=CjwKCAjw-IWkBhBTEiwA2exyO_d3dXZQkJDQMLhnFaH_wiM6IET0hCrTvs8NMgORj8OpchtMp8I9LxoCovgQAvD_BwE&gclsrc=aw.ds

Re: How to activate my 120gb

XRaySpeX — Fri, 09 Jun 2023 00:56:13 GMT

@Kellyb52 wrote:

It just shows 2gb of data.

2GB left of what total GB?

Re: How to activate my 120gb

Kellyb52 — Fri, 09 Jun 2023 06:05:30 GMT

it is only showing the 2gb I purchased for £10. Not the preloaded 120gb included with the WiFi dongle.

Re: How to activate my 120gb

James_B — Fri, 09 Jun 2023 07:23:20 GMT

Hi @Kellyb52,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to help you with this if you get in touch.

Thanks

James