topic Re: Change DNS on router to fix issues with Sky Stream Puck in Mobile Broadband

Change DNS on router to fix issues with Sky Stream Puck

stshaw — Tue, 06 Jun 2023 21:12:50 GMT

I am having some teething issues with my Sky Stream puck connected to my 5g EE router (which uses the mobile network). Speed seems sufficient but we occasionally lose sound when watching BBC, ITV, C4. It has been suggested that this problem can be corrected setting a different DNS server on the router. This setting seems to be locked down. Anyone know how I can get help from EE?

Re: Change DNS on router to fix issues with Sky Stream Puck

James_B — Wed, 07 Jun 2023 08:10:04 GMT

Hi @stshaw,

You can contact our Technical Support Team on 07953 966 150.

They'll be happy to help. 🙂

James

Re: Change DNS on router to fix issues with Sky Stream Puck

XRaySpeX — Thu, 08 Jun 2023 13:52:52 GMT

Most, if not all, EE routers are unable to set the DNS. Indeed you'll be lucky to even config the DHCP.

Re: Change DNS on router to fix issues with Sky Stream Puck

PaulTee — Fri, 10 Nov 2023 10:29:58 GMT

After months of rebooting the 5gee Router and or the Sky Stream puck to get sound and vision, virtually every hour.

Many hours on the phone to helpful EE techs and unhelpful Sky techs I cancelled my agreement with Sky (22 years with them)

Is there really a successful workaround for this problem now?

Is there any other TV streaming box showing live TV in HD like a Stream puck?