topic Re: Does anyone have problems with 4G plus on data sim router in Mobile Broadband

Does anyone have problems with 4G plus on data sim router

Ruthbd — Sun, 04 Jun 2023 15:30:10 GMT

We have a 4G plus TP Link router using a 4G sim we have just discovered we have lost the 4G plus capacity. Has anyone else had this happen to them and how did they resolve the problem

Re: Does anyone have problems with 4G plus on data sim router

Leanne_T — Mon, 05 Jun 2023 06:40:28 GMT

Hi @Ruthbd

Thanks for coming here.

Is the device connecting to the internet?

How long has this been happening?

Leanne.

Re: Does anyone have problems with 4G plus on data sim router

Ruthbd — Mon, 05 Jun 2023 08:21:59 GMT

it does but at very basic low 4G speeds and it cuts out frequently we can’t even watch tv as we have a sky glass which needs 33 mbps

we had 4G+ before they were working on the mast about 2 months ago they upgraded it to 5G but we are now in a 5G black spot

Re: Does anyone have problems with 4G plus on data sim router

Leanne_T — Mon, 05 Jun 2023 08:26:05 GMT

Thanks @Ruthbd

In this case, please get in touch with our tech gurus and they will get this looked into in more detail for you.

You can call either 150 or 07953 966 150.

Leanne.