topic Re: External 4g Antenna in Mobile Broadband

External 4g Antenna

Pchadders — Mon, 29 May 2023 04:49:31 GMT

I have recently had a 4g antenna installed through EE which worked fine for a few weeks.

Since then my speed fluctuates between 1 mbps and 11.

I have tried different routers, cables , resets which made no difference.

Finally I disconnected the antenna from my router and the speeds have gone up to between 30+60mbps.

I have phoned EE numerous times and they have been useless saying nothing wrong etc etc, when clearly there is an issue with the external antenna.

Does anybody have any advice/fixes for the issue?

Thanks in advance

Christopher_G — Mon, 29 May 2023 08:03:28 GMT

Welcome to the community.

Did you mention to the technical support team that disconnecting the antenna makes the speeds go up?

Chris

Pchadders — Mon, 29 May 2023 08:09:51 GMT

Yes, they weren't interested.
I am due a call back so will mention it again.

Sent from Outlook for Android<>

Leanne_T — Mon, 29 May 2023 08:16:51 GMT

Let us know how you get on when the team call you back @Pchadders

Leanne.

EssexBoyEE — Mon, 29 May 2023 09:46:54 GMT

What make and model number is the Router?, also do you know which Antenna was fitted?