topic We technical help useless in Mobile Broadband

We technical help useless

Paul1212 — Fri, 26 May 2023 12:18:13 GMT

How do I get technical help from someone who actually has technical knowledge AND will actually phone me back when they promised to do?!!!

I have seriously slow connection so was advised to take screenshots of my internet speeds in different locations over last weekend and the tech adviser would phone me on Monday gone.

I'm STILL waiting for the phonecall!!

This has been going on for over a year!!!

How the hell do I get EE to actually do something ? (Apart from swiftly take my money)

Re: We technical help useless

Paul1212 — Fri, 26 May 2023 12:28:11 GMT

Title should read EE not We, sorry.

Re: We technical help useless

Chris_B — Fri, 26 May 2023 13:42:58 GMT

@Paul1212 If it’s been going on for over a year and in more than one location it’s not a EE network issue it’s probably a device issue. Have you tried factory resetting the device? What device is it ?

Re: We technical help useless

Paul1212 — Fri, 26 May 2023 13:52:18 GMT

Hi Chris thanks for the response.

MotoGP plus.

After constant problems they sent me a new SIM card and bingo I had good speeds in most places for a few weeks, but then speeds slowly started to deteriorate until I'm back to square one, with speeds of around 1 mb download and zero upload.

I've tried all the tricks, resetting phone, SIM card in another phone etc. Nothing works..

Cheers Paul.

Re: We technical help useless

Leanne_T — Fri, 26 May 2023 14:30:46 GMT

Hi @Paul1212

Thanks for coming here.

Please get back in touch with our tech gurus they will be able to get this looked into for you and let you know what is needed to get this sorted 🙂

Thanks.

Leanne.

Re: We technical help useless

Paul1212 — Fri, 26 May 2023 14:36:42 GMT

Hi Leanne, if you read my post you would see I DID get in touch with your tech "gurus", I'm still waiting for the man I spoke to to call me as he promised a WEEK AGO...

Paul.

Re: We technical help useless

Leanne_T — Fri, 26 May 2023 14:38:45 GMT

I am sorry to hear this @Paul1212

If you can try calling us again the team can check your account and give you an update.

Leanne.

Re: We technical help useless

Paul1212 — Fri, 26 May 2023 14:49:00 GMT

How about you get your level 2 techs to call me and sort this out?

I'm sick of calling EE and waiting ages, then getting cut off due to bad signal

It's gone on for far too long...

Paul

Re: We technical help useless

Leanne_T — Fri, 26 May 2023 14:53:32 GMT

Hi @Paul1212

I am very sorry we have no account access on the community.

Please call us on 150 and select option 2 to get this looked into.

Leanne.