topic Re: Appalling speeds on WiFi midi in Mobile Broadband

Appalling speeds on WiFi midi

Phil071 — Tue, 23 May 2023 06:54:37 GMT

So last August I was talked into entering a contract for a 4g Wifi midi due to not being able to get fibre where I live. This contract was for 2 years at a ridiculous cost of £28 pm (it is now only £14pm!) I was told that I would get a maximum of 10mbps which initially I was happy with as I only stream on one device. Since then I have had nothing but trouble with speeds constantly phoning both customer services, tech dept and even store visits. All of them were extremely unhelpful and to this day still not getting anywhere near the speeds they promised and now resorted to watching terrestrial tv and stuck in a 2 year contract that I cannot get out of unless I pay over £500 at an extortionate cost of £28om for pure rubbish. I write this to warn others about entering a contract for this midi garbage along with the poor customer services, unhelpful tech advice that doesn't work plus the chap in the shop who suggested I take out the battery and reinsert it!!!!!!! ABSOLUTE DISGRACE, GO ELSEWHERE

Re: Appalling speeds on WiFi midi

Katie_B — Tue, 23 May 2023 08:33:06 GMT

Hello @Phil071.

Welcome back the community.

When was your last call to our technical care team?

Are you aware if your area was checked for any known issues?

Katie

Re: Appalling speeds on WiFi midi

Phil071 — Tue, 23 May 2023 09:02:36 GMT

Few days ago and no issues. Got told the usual restart and should be fine but that's not the point as its happening all the time, totally frustrated and paying for something that is clearly rubbish

Re: Appalling speeds on WiFi midi

James_B — Tue, 23 May 2023 11:35:17 GMT

Hi @Phil071,

What does the Network Status Checker report for your location? (Select the check status option)

James

Re: Appalling speeds on WiFi midi

Chris_B — Tue, 23 May 2023 11:48:36 GMT

@Phil071 Mine works perfectly and I have no issues. As for the £14 per month is your tariff only 5Gb of data per month because that’s when you get for £14.

Re: Appalling speeds on WiFi midi

Phil071 — Tue, 23 May 2023 11:49:10 GMT

It says no issues as it always does!

Re: Appalling speeds on WiFi midi

Phil071 — Tue, 23 May 2023 11:51:10 GMT

Glad yours is okay mine isn't!

Re: Appalling speeds on WiFi midi

James_B — Tue, 23 May 2023 12:25:50 GMT

Have you had better speeds before, or has it always been the same @Phil071?

James

Re: Appalling speeds on WiFi midi

Phil071 — Tue, 23 May 2023 12:38:10 GMT

Very hit and miss despite moving device around. Basically just about to be
able to wfh on my laptop but still dropping out constantly but cannot
stream anything

Re: Appalling speeds on WiFi midi

James_B — Tue, 23 May 2023 13:37:14 GMT

What does the check coverage option report @Phil071?

James

Re: Appalling speeds on WiFi midi

Phil071 — Tue, 23 May 2023 13:55:02 GMT

????????

Re: Appalling speeds on WiFi midi

James_B — Tue, 23 May 2023 14:19:00 GMT

Hi @Phil071,

If you select the check coverage option at coverage.ee.co.uk/coverage/ee, what does it report for the predicted indoor 4G coverage?

James

Re: Appalling speeds on WiFi midi

Phil071 — Tue, 23 May 2023 14:25:02 GMT

Quite clearly you are alot more savvy than me but my postcode is ch47 8xx
and do not have a clue about what they mean device? Is it the rubbish I am
using ie the 4g midi thing or is household device???????

Re: Appalling speeds on WiFi midi

James_B — Tue, 23 May 2023 14:40:48 GMT

Hi @Phil071,

That area is reporting excellent indoor coverage. Please use the report a problem button that pops up after checking the network status at coverage.ee.co.uk/coverage/ee.

This will raise a support ticket with our network team who'll investigate and keep you updated.

Select EE 4GEE Mini as the device.

Thanks

James

Re: Appalling speeds on WiFi midi

Phil071 — Tue, 23 May 2023 14:58:02 GMT

Yes I will do but rather than that I often telephone them (based in Dublin)
as cuts out all the ticket fiasco. Having spoke to them on numerous
occasions it appears they have no ideas to resolve my issues so although
you are trying to help am afraid I am passed that stage that you are
suggesting

Re: Appalling speeds on WiFi midi

James_B — Tue, 23 May 2023 15:04:08 GMT

Please let us know what response you receive after raising a ticket @Phil071

Hopefully the team will be able to get to the bottom of it.

James