topic Re: EE 5G sim not working in my router in Mobile Broadband

EE 5G sim not working in my router

Dean2230 — Mon, 15 May 2023 18:46:47 GMT

I have a motorhome that has a Teleco WFT402 4g router. Its worked perfectly well with a smarty data sim. I have recently moved from BT to EE in repect of two mobile phones so I thought I would stop the smarty sim and put in an EE sim. I was told that there was no need for an exclusive data sim so got a 50g 5g sim.

I put the EE sim in the router and everything looked fine th sim was recognised but no data was delivered. The router has an indicator for 4g etc but this failed to illuminate. Is there something I need to do or have I been sold the wrong sim? Any replies or advice I will be grateful. I have got my smarty sim back in for the time being. I am considering changing the router and fitting a roof arial to improve the signal.

Re: EE 5G sim not working in my router

XRaySpeX — Mon, 15 May 2023 18:56:41 GMT

Could the router be locked to a network, 3 on which Smarty is MVNO? When you buy it?

Re: EE 5G sim not working in my router

nancol — Mon, 15 May 2023 20:12:40 GMT

I am going to guess the same as the reply from XraySpex

If you purchased the Teleco WFT402 from one of the network providers, they often lock them to their network. If it was purchased NEW from an ordinary retailer it should be unlocked. If it is locked, some (most) providers will give you a code to unlock them but not always the case and Im not sure with this model.

My other thought is regarding the new EE SIM card. Is it fitting into the slot/carrier exactly the same as the Smarty SIM card?

Re: EE 5G sim not working in my router

Dean2230 — Mon, 15 May 2023 21:01:29 GMT

Thanks for the reply but the router is not locked I got the smarty SIM separately after purchase of the motorhome. Unless it's locked on once I put the smarty SIM in it.

Re: EE 5G sim not working in my router

Dean2230 — Mon, 15 May 2023 21:02:52 GMT

Thanks for the reply the router is unlocked I will have another look at the SIM though it could be something like that

Dean

Re: EE 5G sim not working in my router

nancol — Mon, 15 May 2023 21:11:50 GMT

No it won’t lock due to a SIM card being inserted.
Good it’s not locked so look in to the SIM card fitting or seating properly

Re: EE 5G sim not working in my router

Dean2230 — Tue, 16 May 2023 10:04:03 GMT

Yep will do that thanks

Re: EE 5G sim not working in my router

EssexBoyEE — Tue, 16 May 2023 12:33:19 GMT

Login to the Routers WEb UI Admin page, go Profile / APN Settings and check the APN Settings are correct for the EE network.

Name - EE Internet
APN - everywhere
Username - eesecure
Password - secure
Authentication type - PAP

Re: EE 5G sim not working in my router

Dean2230 — Tue, 16 May 2023 12:45:02 GMT

Thanks for that I will give this a go when I go to the MH tomorrow thanks for the response

Dean

Re: EE 5G sim not working in my router

Dean2230 — Wed, 17 May 2023 11:33:07 GMT

This worked for me many thanks for the help

Re: EE 5G sim not working in my router

nancol — Wed, 17 May 2023 11:51:37 GMT

Excellent news!!

Re: EE 5G sim not working in my router

Snookie12cat1 — Sun, 28 Apr 2024 19:36:02 GMT

Hi, I'm having an issue where I can connect to 4G on the router but 5G isn't working. This is the EE profile it's set up under. Is this okay to access 5G?

Re: EE 5G sim not working in my router

XRaySpeX — Sun, 28 Apr 2024 19:51:17 GMT

@Snookie12cat1 The APN has nowt to do with 4/5G.

Which mobile router is it?

Re: EE 5G sim not working in my router

Snookie12cat1 — Sun, 28 Apr 2024 19:52:18 GMT

It's a DECO X50-5G.

It's connecting to the 5G now but the speed is unstable and falls from 120 to 10 while watching the speed test.

Re: EE 5G sim not working in my router

XRaySpeX — Sun, 28 Apr 2024 20:03:51 GMT

@Snookie12cat1 : Authentication = PAP might be better but it won't affect the G's.