topic Re: My internet connection gets randomly cut at least once a day. in Mobile Broadband

My internet connection gets randomly cut at least once a day.

SteveLinford — Sun, 14 May 2023 12:33:51 GMT

My internet connection gets randomly cut at least once a day. is there any way of continuously monitoring either my laptop's connection to wifi or the wifi's connection to the internet, so i can work out where the problem lies?

Re: My internet connection gets randomly cut at least once a day.

Christopher_G — Sun, 14 May 2023 14:34:51 GMT

Hi @SteveLinford

Welcome to the community.

Which router are you using? Does it seem to be around the same time that it happens?

Chris

Re: My internet connection gets randomly cut at least once a day.

SteveLinford — Sun, 14 May 2023 15:03:45 GMT

Hi Chris. thanks!

i'm using the new 5G mobile broadband router and no there doesn't seem to be any particular pattern to it

Re: My internet connection gets randomly cut at least once a day.

Christopher_G — Mon, 15 May 2023 07:02:34 GMT

OK, thank you @SteveLinford

Could you pop your postcode into our coverage checker and hit the check status button please?

Chris

Re: My internet connection gets randomly cut at least once a day.

SteveLinford — Mon, 15 May 2023 11:58:49 GMT

Hi. It says no known problems in my area. It's either the router crashes / loses connection (which is my gut instinct ) or My Macbook wifi connection falls off ( less likely in my view ). But I don't know how to prove this and I don't want to just pay out for a new router.

Thanks so much

Re: My internet connection gets randomly cut at least once a day.

Christopher_G — Mon, 15 May 2023 12:21:29 GMT

Thanks @SteveLinford

Have you spoken to our technical support team? They may be able to help figure out what's causing the problem.

Chris