topic Re: Can't reach certain website on EE 4G router Wifi but Ok on VPN and phone 4G in Mobile Broadband

Can't reach certain website on EE 4G router Wifi but Ok on VPN and phone 4G

ayronc — Sun, 07 May 2023 13:25:50 GMT

Hi all, just been on phone to EE tech and they can't help and suggested I try here -

I can't get to a certain website. It's not dodgy, it's my running club website. So when I'm on the house Wifi which is an EE 4G router I can get to any other site no problem but not this particular website. However if I VPN I can access it. I can also access it on my Samsung Gal 22+ on mobile data which is through O2. I tried disabling IP and Domain name filters on the router which did not help. I also tried White-listing the site on the Domain filter on the router which also did not help. I've rebooted the router as well. I've also tried Chrome, Edge and Firefox but same issue on all browsers. I also tried using Google as a DNS server.

Any ideas?

Cheers

Ayron

Re: Can't reach certain website on EE 4G router Wifi but Ok on VPN and phone 4G

XRaySpeX — Sun, 07 May 2023 15:09:20 GMT

It could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

Re: Can't reach certain website on EE 4G router Wifi but Ok on VPN and phone 4G

ayronc — Sun, 07 May 2023 17:43:01 GMT

Thanks for that but not the issue unfortunately.

Re: Can't reach certain website on EE 4G router Wifi but Ok on VPN and phone 4G

James_B — Tue, 09 May 2023 07:31:13 GMT

Hi @ayronc,

What happens when you try to load the website?

Do you see a particular error message?

James

Re: Can't reach certain website on EE 4G router Wifi but Ok on VPN and phone 4G

ayronc — Tue, 09 May 2023 14:38:00 GMT

Hi James, I get error saying the site can't be reached because it took too long to respond..

Cheers

Ayron

Re: Can't reach certain website on EE 4G router Wifi but Ok on VPN and phone 4G

James_B — Tue, 09 May 2023 14:48:59 GMT

I've sent you a private message to take some further details @ayronc

James

Re: Can't reach certain website on EE 4G router Wifi but Ok on VPN and phone 4G

Tarmstro — Wed, 10 May 2023 09:21:27 GMT

I am also experiencing a similar issue, which game servers can’t be reached nor can I connect to my work’s VPN service. All of these things were working last week.

Is there a resolution?

Re: Can't reach certain website on EE 4G router Wifi but Ok on VPN and phone 4G

caz813 — Fri, 12 May 2023 18:01:48 GMT

Hi, did you find a solution? I’m having the same issue and it’s only started these last few days, so frustrating!

Re: Can't reach certain website on EE 4G router Wifi but Ok on VPN and phone 4G

Christopher_G — Sat, 13 May 2023 07:11:00 GMT

Hi @caz813

Welcome to the community.

Have you tried changing your parental controls in your My EE account?

How do I turn on parental controls on my device? | Help | EE

Chris

Re: Can't reach certain website on EE 4G router Wifi but Ok on VPN and phone 4G

caz813 — Sat, 13 May 2023 18:10:40 GMT

Hi, yes I’ve checked my parental controls… I thought it was my laptop, but it does the same on my daughters too…. Oddly I can access the page on my phone through the wifi though…. I’ve spent 2 days googling and trying to find the answer, but everything I’ve tried hasn’t worked. Never had an issue like this before

Re: Can't reach certain website on EE 4G router Wifi but Ok on VPN and phone 4G

Christopher_G — Sun, 14 May 2023 07:13:56 GMT

OK, thanks @caz813

It may be worth having a chat with our technical support team.

Chris