topic Re: EE 4GEE WiFi / MiFi Mini keeps crashing in Online Meetings in Mobile Broadband

EE 4GEE WiFi / MiFi Mini keeps crashing in Online Meetings

Matt12342 — Fri, 05 May 2023 13:24:03 GMT

Hello, recently in the last few weeks my Wifi Mifi Dongle has been failing. I get so far into a call, screen goes blurry, people tell me I've gone off the screen, disconnects.

No problem with broadband generally keeping the signal, good usually, just suffers on online Zoom / Teams / Google Meet calls. Thankyou for your help.

Re: EE 4GEE WiFi / MiFi Mini keeps crashing in Online Meetings

Katie_B — Fri, 05 May 2023 16:34:32 GMT

Hello @Matt12342.

Welcome to the community.

Have you been able to check the area for any known problems?

You can do this using the Network Status Checker.

Katie

Re: EE 4GEE WiFi / MiFi Mini keeps crashing in Online Meetings

Matt12342 — Fri, 05 May 2023 19:41:35 GMT

Hello, yes I've been using it across two counties due to work with the same issue

Re: EE 4GEE WiFi / MiFi Mini keeps crashing in Online Meetings

Christopher_G — Sat, 06 May 2023 07:16:19 GMT

OK thanks @Matt12342

I would suggest speaking to our Technical Support team so that they can run some diagnostic tests with you.
Chris

Re: EE 4GEE WiFi / MiFi Mini keeps crashing in Online Meetings

Matt12342 — Sun, 07 May 2023 13:26:40 GMT

Thanks, turns out I need to upgrade to 4G Smart Hub.