topic Re: Mobile router and Arlo security camera issues in Mobile Broadband

Mobile router and Arlo security camera issues

jwDave2 — Mon, 24 Apr 2023 17:44:14 GMT

I have an Arlo security system with 2 smart hubs and 4 cameras. They constantly loose connection (every few minutes) and then reconnect. The issue is not with the Arlo system per se, according to EE it is most likely because the router constantly refreshes its IP address which knocks the Arlo system out. I don’t know if this is correct but it sounds plausible.

Has anyone else suffered this issue and found a solution?

Re: Mobile router and Arlo security camera issues

XRaySpeX — Mon, 24 Apr 2023 18:31:58 GMT

Is this really for mobile BB? Smart Hubs are for fixed Home BB.

Re: Mobile router and Arlo security camera issues

jwDave2 — Mon, 24 Apr 2023 18:34:14 GMT

Yes, my Arlo Smart Hubs are connected to a mobile broadband router with an EE SIM card.

Re: Mobile router and Arlo security camera issues

XRaySpeX — Mon, 24 Apr 2023 18:39:25 GMT

Then they ain't Smart Hubs. So which BB routers are they?

The most you can do is oto temporarily disable the 5 GHz band while connecting problematic 2.4 GHz devices.

Re: Mobile router and Arlo security camera issues

jwDave2 — Mon, 24 Apr 2023 18:44:37 GMT

TP-Link TL-MR6400 300 Mbps 4G Mobile Wi-Fi Router, SIM Slot Unlocked

wifi limited to 2.4 already

Re: Mobile router and Arlo security camera issues

Chris_B — Mon, 24 Apr 2023 19:39:26 GMT

@jwDave2 It shouldn’t be refreshing its IP address at all or you’ll never be able to use the router as the cellular connection would be unstable. Ie you wouldn’t be able to do anything online as it would disconnect every so often.

@XRaySpeX I think @jwDave2 means they have the Arlo smart hub not the EE smart router. Arlo have a smart hub that the cameras connect too. The Arlo smart hub connects to the 4G router.

@jwDave2 have a look at THIS

Re: Mobile router and Arlo security camera issues

jwDave2 — Mon, 24 Apr 2023 19:40:41 GMT

Thanks, to be clear the ‘SmartHubs’ are Arlo kit, they connect to my router and the cameras connect to them via it’s own wifi. It is the Arlo SmartHubs connected to my EE 4g router via Ethernet that keep going off line resulting in the cameras connected to them going off line.

Re: Mobile router and Arlo security camera issues

Str052 — Tue, 29 Aug 2023 18:18:53 GMT

I have exactly the same problem, same kit in fact. Arlo repeatedly goes offline (the internet connection not the camera connections they are fine). Interestingly mine is doing it with the arlo hub hard wired via Ethernet to the 4g router so it’s not a wifi issue. Just disconnects and some times comes back on its own, sometimes a reboot brings it back. Anyone know a possible cause or solution? Given I’ve ruled out wifi issue.

Re: Mobile router and Arlo security camera issues

Jmanley2781 — Fri, 31 May 2024 17:57:40 GMT

I think this sounds like the problem I’m having how do you temporarily disable it?

Re: Mobile router and Arlo security camera issues

XRaySpeX — Fri, 31 May 2024 18:01:28 GMT

@Jmanley2781 : Depends what router you're using!