topic WiFi midi contract in Mobile Broadband

WiFi midi contract

Phil071 — Tue, 21 Mar 2023 20:02:58 GMT

So I am paying £28 for a WiFi midi router that is not fit for purpose. Charge doesn't last, signal forever drops and stuck in a contract for a further 17 months. This is all despite me contacting EE customer service, EE it help, shop all on numerous occasions without any help whatsoever. Customer service are useless, tech help are useless all they keep saying is reset router which I am doing on a daily basis and the shop don't want to know other than giving me a second hand battery or telling me to contact the chocolate t pot aka customer services. All in all an appalling service for which I any paying £28 pm for a useless device Disgusted, go elsewhere

Re: WiFi midi contract

Leanne_T — Wed, 22 Mar 2023 07:59:30 GMT

Hi @Phil071

Thanks for coming to the community.

If the reset has not resolved this issue, please get back in touch with our tech gurus who can run further troubleshooting to get this looked into further for you.

Let me know how you get on.

Leanne.

Re: WiFi midi contract

Phil071 — Wed, 22 Mar 2023 08:25:03 GMT

I have and they don't have a clue other than reset

Re: WiFi midi contract

Leanne_T — Wed, 22 Mar 2023 08:26:32 GMT

Hi @Phil071

If you can try them again and let them know resets have not resolved this for you, they can continue the troubleshooting.

Leanne 🙂

Re: WiFi midi contract

Phil071 — Wed, 22 Mar 2023 08:38:03 GMT

I already have on several occasions but still no resolution, so frustrating
that noone from EE can help!

Phil

Re: WiFi midi contract

Leanne_T — Wed, 22 Mar 2023 09:06:01 GMT

Hi @Phil071

Sorry we have no account access on the community.

You can run through troubleshooting and organise a repair if this is needed on the EE Online trouble-shooter.

Leanne.