topic Secured, no internet in Mobile Broadband

Secured, no internet

BrazaiteIn — Fri, 17 Mar 2023 11:38:14 GMT

Just got a 4GEE router but none of my devices are able to connect. I can find the network but can’t actually connect. It let me earlier but said “Connected, no internet” but now it won’t let me connect at all.

Any ideas?

Re: Secured, no internet

BrazaiteIn — Fri, 17 Mar 2023 11:44:42 GMT

Connected again now with the message “No internet, secured”

Re: Secured, no internet

BrazaiteIn — Fri, 17 Mar 2023 11:57:14 GMT

The sim does work if I put it in a phone. I just cannot connect to it when in the router.

Re: Secured, no internet

XRaySpeX — Fri, 17 Mar 2023 11:57:44 GMT

Have you looked at the Connection Status within the router?

Is it on PAYG or contract? Do you have a data allowance. If on PAYG, do you have credit on it?

Re: Secured, no internet

BrazaiteIn — Fri, 17 Mar 2023 12:02:19 GMT

it’s a monthly contract with unlimited data, like I said it works in a phone just not the router 😞

it only arrived this morning so straight out of the box

Re: Secured, no internet

James_B — Fri, 17 Mar 2023 14:48:27 GMT

Hi @BrazaiteIn,

Welcome to the EE Community. 🙂

Which error message do you see when trying to connect?

James

Re: Secured, no internet

XRaySpeX — Fri, 17 Mar 2023 15:03:01 GMT

You haven't looked at the Connection Status, just the casing!

Re: Secured, no internet

BrazaiteIn — Fri, 17 Mar 2023 15:25:08 GMT

@James_B This is all it says when I connect. As I said above, I've taken the sim out of the router and put it in an iPhone and it can browse the web just fine.

@XRaySpeX I have no clue what "Connection Status" you could be talking about other than the stuff I've already shared?

Re: Secured, no internet

XRaySpeX — Fri, 17 Mar 2023 15:36:21 GMT

Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the admin password found under the battery cover. Then look for a Connection Status section.

Re: Secured, no internet

BrazaiteIn — Fri, 17 Mar 2023 15:41:48 GMT

I cannot get to that page at all. Already tried that before posting here.
I've also tried connecting the router via ethernet but that is also not giving any results.

Re: Secured, no internet

James_B — Fri, 17 Mar 2023 15:50:35 GMT

Is your device connected to your new router via WiFi when attempting to connect @BrazaiteIn?

James

Re: Secured, no internet

BrazaiteIn — Fri, 17 Mar 2023 15:53:44 GMT

Yes, but it just shows the "No internet, secured" message. But it is connected through a dongle.
Phones etc cannot connect to the network at all. It gives me the option to connect to the network, but stays on 5G on my phone rather than swapping over to WiFi.

Re: Secured, no internet

XRaySpeX — Fri, 17 Mar 2023 15:56:12 GMT

@BrazaiteIn wrote:

it is connected through a dongle.

What dongle? I thought it is connected by a cable.

Re: Secured, no internet

lycious — Mon, 07 Aug 2023 15:28:43 GMT

he said from the start it was a dongle I have the same issue ordered a new router if it still gives that problem will be demanding a refund from ee

Re: Secured, no internet

lycious — Mon, 07 Aug 2023 15:29:13 GMT

dongle router that is

Re: Secured, no internet

Leanne_T — Mon, 07 Aug 2023 16:57:36 GMT

Let us know how you get when the new router arrives @lycious

Leanne 🙂

Re: Secured, no internet

lycious — Mon, 14 Aug 2023 12:25:44 GMT

useless still wont work in dongles but does on phone when i bought this i was assured it would work as you can see from lack of usage. unless you can give me a resolution to the issue i would like to cancel card and have a refund back dated. The whole point was for me to use it in car and i cant

Re: Secured, no internet

James_B — Mon, 14 Aug 2023 13:57:21 GMT

Hi @lycious,

Please can you provide some more information on the issue?

Have you purchased a data SIM from EE which is working in your phone, but not a router?

James

Re: Secured, no internet

lycious — Wed, 16 Aug 2023 12:23:09 GMT

I have had a card for more than six months. not been able to use it because of this issue. Not happy that it works in the phone but not in a dongle. Have tried 2 dongles same issue. The problem seems to lie at EE end so I will be calling customer service to get a refund for something I am not able to use. The intension was to have it in my car so i didn't have to keep hot spotting on my phone and before I got the sim I asked the question and was assured it would work.

Re: Secured, no internet

Leanne_T — Wed, 16 Aug 2023 13:31:22 GMT

Hi @lycious

Thanks for coming back here.

Please get back in touch with our tech gurus, they will get this looked into further for you.

Leanne.