topic Re: Safe search in Mobile Broadband

Safe search

WaynE732 — Mon, 09 Jan 2023 01:42:42 GMT

How do I turn off safesearch?

Re: Safe search

XRaySpeX — Mon, 09 Jan 2023 01:45:26 GMT

What Safe Search? Do you mean Content Lock?

Are you on contract or PAYG?

Follow Switching Content Lock OFF or ON if you are on contract.

Re: Safe search

CELTiCdyt75 — Wed, 15 Mar 2023 15:11:40 GMT

Am on p as y as I go can’t get it off

Re: Safe search

Katie_B — Wed, 15 Mar 2023 15:16:50 GMT

Hi @CELTiCdyt75.

You can't control content lock from your My EE on pay as you go. You will need to either give us a call or visit your local EE Store with some photo ID.

Katie

Re: Safe search

CELTiCdyt75 — Wed, 15 Mar 2023 15:26:24 GMT

Thanks for your help

Re: Safe search

Ambreik — Tue, 23 May 2023 13:06:07 GMT

Why restrict someone online search???

Why the company have to do this that can affect someone privacy.

🙂

Re: Safe search

XRaySpeX — Tue, 23 May 2023 12:32:47 GMT

@Ambreik :To protect children as required by the legislation.

Re: Safe search

Leanne_T — Tue, 23 May 2023 13:27:20 GMT

Hi @Ambreik

Thanks for coming here.

The parental controls help you, and your family stay safe by blocking 18-rated content being accessed on the EE network through a device.

Please see our How do I turn on parental controls on my device? Help page, for full details on content lock 🙂

Leanne.

Re: Safe search

Dannyfromet — Thu, 05 Oct 2023 20:37:11 GMT

I have tried this 3 times this week no in my local store helped they had no idea what safesearch is and when I called up customer service I was not on they system and when I gave them my serial number on my sim it came up that it doesn't exist. It shouldn't be this hard to get rid of a parental lock. Is there another way to turn this off or get rid of it completely.

Re: Safe search

Christopher_G — Fri, 06 Oct 2023 06:54:01 GMT

Hi @Dannyfromet

Welcome to the community.

It's more commonly known as content lock or parental controls. I'm not sure why they weren't able to find your account. Are you able to make calls and send texts from the SIM card in a phone? Do you have an EE signal?

How Do I Turn On Parental Controls on My Device? | Help | EE

Chris

Re: Safe search

Dannyfromet — Thu, 12 Oct 2023 15:55:53 GMT

It's a mobile router, but I did recieved a text from EE don't know if that counts. I am concerned I ran out of data and can't access the Web page to top from another WiFi source e.g my local library can I link a top card like a normal mobile.

Re: Safe search

Katie_B — Fri, 13 Oct 2023 08:36:33 GMT

Hi @Dannyfromet.

Is the SIM a pay as you go SIM?

Speak soon,

Katie

Re: Safe search

flyingdonut — Fri, 13 Oct 2023 14:06:11 GMT

What cretin decided on that being the (incredibly poorly communicated) policy ?

Re: Safe search

Chris_B — Fri, 13 Oct 2023 16:53:06 GMT

@flyingdonut What is your issue exactly?