topic Re: Is there anybody out there? in Mobile Broadband

Is there anybody out there?

TriciaAnnie — Thu, 09 Mar 2023 13:05:35 GMT

Well I've paid. Not helped much. Cannot access help or account even. Was trying to ask but cut off.

Re: Is there anybody out there?

Chris_B — Thu, 09 Mar 2023 13:15:28 GMT

@TriciaAnnie If you have now paid an outstanding bill it’ll take up to 24 hours before get a working signal again.

Re: Is there anybody out there?

TriciaAnnie — Thu, 09 Mar 2023 18:27:03 GMT

No unpaid or late bill. One pay as you go not hardly used . Still won't
open the page for my own account! Thanks but that's how it is.

Re: Is there anybody out there?

XRaySpeX — Thu, 09 Mar 2023 18:35:09 GMT

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.