topic Re: Cancel in Mobile Broadband

Cancel

jockwav1 — Wed, 01 Mar 2023 19:37:56 GMT

I am on a PAYG monthly contract & i don`t intend on paying this price rise that`s coming.

When can i cancel ,i have been here about 2-3 years

Re: Cancel

XRaySpeX — Wed, 01 Mar 2023 19:41:24 GMT

There's no price rise for PAYG. You don't cancel PAYG; you just stop using your PAYG SIM any time you want.

Re: Cancel

jockwav1 — Wed, 01 Mar 2023 20:10:42 GMT

Maybe at cross wires here, i should have said i have 4GEE WIFI router for my BB which i pay on a rolling monthly contract.

There is a price rise at near the end of march & i need to know if i have to give any notice that i will be leaving.

Re: Cancel

WS1995 — Wed, 01 Mar 2023 20:30:58 GMT

If it's a rolling 30 day contract, then as I understand USUALLY you give a minimum of 1 month's notice.

I.e If you advised EE you wish to cancel, you would make 1 more monthly payment (assuming you had paid your bill for the current month just elapsed). So come April you would not have to pay any further.

Re: Cancel

XRaySpeX — Wed, 01 Mar 2023 21:32:38 GMT

You need to contact EE giving 30 days notice of cancellation of your mobile contract.

Re: Cancel

jockwav1 — Thu, 02 Mar 2023 07:19:36 GMT

My bill is always due on the 18th of every month,so i think i would have to pay on March 18th?.

Re: Cancel

James_B — Thu, 02 Mar 2023 07:52:01 GMT

Hi @jockwav1,

Yes, any bills raised during your notice period would taken as usual.

Once your line has been cancelled, you'll receive a final bill which would include a credit for any line rental you paid in advance but didn't use.

Find out more in What happens to my phone bills if I leave EE?

Hope this helps.

James

Re: Cancel

jockwav1 — Thu, 02 Mar 2023 09:15:40 GMT

I don`t have a landline,i have a 4GEE WIFI Router that`s all i have no phone just the router,on a monthly rolling contract.

Re: Cancel

James_B — Thu, 02 Mar 2023 09:18:03 GMT

The same information also applies to 4GEE WiFi plans @jockwav1

James

Re: Cancel

jockwav1 — Thu, 02 Mar 2023 09:23:52 GMT

That`s fine it was just to clarify things that i have no landline & i own the router.

Re: Cancel

jockwav1 — Sat, 04 Mar 2023 12:04:12 GMT

Just a thought what if i change my mind before my last payment comes out. Like if i decided to stay would that be possible.

Re: Cancel

XRaySpeX — Sat, 04 Mar 2023 13:55:46 GMT

You may withdraw your cancellation during the 30-day notice period but not thereafter. The final bill is issued after the contract has been cancelled, usually about 7 days.