topic Re: EE mobile broadband sim not working in Mobile Broadband

EE mobile broadband sim not working

SophieDC3 — Wed, 01 Mar 2023 09:05:44 GMT

I topped up my mobile broadband sim on Monday and the internet is still not working. It’s showing 4G but not loading anything.
My current balance is £10 so there should be plenty of data there to use.
Anyone know what I need to do?

Re: EE mobile broadband sim not working

SophieDC3 — Wed, 01 Mar 2023 09:09:23 GMT

I have a mobile data sim that hasn’t been working for a few days so I’m thinking it’s a EE issue

Re: EE mobile broadband sim not working

XRaySpeX — Wed, 01 Mar 2023 10:02:50 GMT

What does http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi say about your data & credit status?

Re: EE mobile broadband sim not working

SophieDC3 — Wed, 01 Mar 2023 18:05:45 GMT

It’s saying that I have £25 credit but no data.
It’s a data sim so I’m not sure why the credit isn’t going on as data?

Re: EE mobile broadband sim not working

XRaySpeX — Wed, 01 Mar 2023 18:27:11 GMT

Press the "Buy Data" tab on that page & buy some with the £25.

Re: EE mobile broadband sim not working

SophieDC3 — Wed, 01 Mar 2023 18:49:03 GMT

Thank you so much, I didn’t realise that is how it works. Now I feel stupid hahahaah! It worked!

Re: EE mobile broadband sim not working

XRaySpeX — Wed, 01 Mar 2023 18:57:35 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: EE mobile broadband sim not working

michaeleast — Fri, 19 May 2023 13:32:55 GMT

My mobile broadband indicates no signal, tried everything to fix but without success.

Re: EE mobile broadband sim not working

James_B — Fri, 19 May 2023 15:46:04 GMT

Hi @michaeleast,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Does the Network Status Checker show any problems in your area?

James