topic EE 5G Wifi device - switching on roaming? in Mobile Broadband

EE 5G Wifi device - switching on roaming?

dougmifi — Wed, 22 Feb 2023 12:18:35 GMT

I have EE's 5G WIFI mobile device - the big white rectangular one. I pay monthly and when I search my account tells me this is free to use in most of Europe - France specifically. It also says 'to turn on roaming text ROAMING to 150'. As this isn't a phone and has no screen or keyboard etc how I can I turn roaming on or find out if it's already on? Is roaming turned on as the default out of the box? Thanks all.

Re: EE 5G Wifi device - switching on roaming?

XRaySpeX — Wed, 22 Feb 2023 12:27:35 GMT

Most mobile routers can do texts. Login to it & look for the SMS section.

If you started your contract after 07/07/21 it isn't free to roam in the EU but there'll be a £2 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £10 / month charged pro-rata.

Re: EE 5G Wifi device - switching on roaming?

dougmifi — Wed, 22 Feb 2023 13:29:49 GMT

Thanks. My contract started in Nov 2021, from my account page it gives me the option to check what roaming charges are applicable to France - it told me there was no charge to use my regular allowance. So that's confusing.

Concerning the text message - I cannot see the device on my laptop to access it. I connected it via an ethernet cable and then tried the USB socket, neither shows the device on my laptop. I only have access to my account page via the EE website but so far haven't found anything there allowing me to send a text message? Do you know how I see my device to access text messaging?

Re: EE 5G Wifi device - switching on roaming?

XRaySpeX — Wed, 22 Feb 2023 13:54:01 GMT

You don't see the router from a PC. You browse to it by logging in at 192.168.1.1.

Re: EE 5G Wifi device - switching on roaming?

dougmifi — Wed, 22 Feb 2023 14:57:17 GMT

thanks again. That worked. Although it does seem I am still unable to write a text - all I can do is view inbox, delete messages and reply to messages, but not write a new one. But no worry as in the settings section I found that roaming was turned on and in auto for network selection so that has answered my initial problem. Thanks very much, appreciate your time.

Re: EE 5G Wifi device - switching on roaming?

XRaySpeX — Wed, 22 Feb 2023 15:02:29 GMT

I doubt that it has. You are looking at the settings of the device but it is whether roaming is enabled on your EE a/c that matters.

Re: EE 5G Wifi device - switching on roaming?

dougmifi — Wed, 22 Feb 2023 15:04:30 GMT

ah, OK. Think I need to go to a store and ask then as i can't see that info on my accounts page

Re: EE 5G Wifi device - switching on roaming?

XRaySpeX — Wed, 22 Feb 2023 15:06:56 GMT

You'd be better phoning CS.