topic 4G Wifi Mini in Mobile Broadband

4G Wifi Mini

Judy62 — Thu, 16 Feb 2023 14:33:26 GMT

Hi. I have a 4G Mini Wifi which I no longer use. If I wanted to gift it to a friend or sell it, do I sell it with the sim card or without? What information must I give to the recipient? Thanks!

Re: 4G Wifi Mini

James_B — Thu, 16 Feb 2023 16:09:15 GMT

Hi @Judy62,

Welcome to the EE Community. 🙂

Is it connected to a pay as you go or pay monthly account?

James

Re: 4G Wifi Mini

Judy62 — Thu, 16 Feb 2023 16:44:02 GMT

Tbh I'm not really sure. I've only used it a couple of times and that was about a year ago. Where would I find that info?

Re: 4G Wifi Mini

James_B — Thu, 16 Feb 2023 17:00:55 GMT

Hi @Judy62,

Do you pay by direct debit for it or just top it up?

James

Re: 4G Wifi Mini

Judy62 — Thu, 16 Feb 2023 17:24:51 GMT

I pay for my phone by Direct Debit.

Re: 4G Wifi Mini

James_B — Thu, 16 Feb 2023 17:31:00 GMT

Hi @Judy62,

If you view your bill in My EE, is there a payment listed for your 4GEE WiFi?

James

Re: 4G Wifi Mini

Judy62 — Thu, 16 Feb 2023 17:39:13 GMT

I can't view my bill, there's no option for me to be able to do so.

Re: 4G Wifi Mini

James_B — Thu, 16 Feb 2023 17:42:48 GMT

Hi @Judy62,

Have you selected bills and payments from the menu?

James

Re: 4G Wifi Mini

Judy62 — Thu, 16 Feb 2023 17:54:55 GMT

I did this but I can't see how to view itemised bills.

Re: 4G Wifi Mini

James_B — Thu, 16 Feb 2023 17:59:24 GMT

Hi @Judy62,

You may not have itemised billing if you don't pay for it, but your plans and costs will still be listed in your summary.

Can you see a 4GEE WiFi plan or just your phone plan?

James

Re: 4G Wifi Mini

Judy62 — Thu, 16 Feb 2023 18:08:53 GMT

I can't see any plans. I don't have a package. There is a system error at the moment so I can't see anything!

Re: 4G Wifi Mini

James_B — Thu, 16 Feb 2023 18:11:24 GMT

Hi @Judy62,

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James

Re: 4G Wifi Mini

XRaySpeX — Thu, 16 Feb 2023 19:24:26 GMT

If you're on contract you will be paying for the SIM plan monthly unless you cancel it. If you're on PAYG you can give the SIM to the buyer but if you've set up a direct card payment for it you would need to cancel that.

You need to check your bank statement whether a DD is going out each month or check your credit/debit card statement to see if a payment to EE is going out each month.

Re: 4G Wifi Mini

Judy62 — Fri, 17 Feb 2023 14:00:49 GMT

I only have one direct debit to EE on my statement and that is for my phone. I assume that if I were paying for the mini that it would appear separately?

Re: 4G Wifi Mini

James_B — Fri, 17 Feb 2023 14:06:52 GMT

Hi @Judy62,

No, all plans on your account are paid via the same direct debit.

Did you manage to access your bill or get in touch with Customer Care?

James

Re: 4G Wifi Mini

Judy62 — Fri, 17 Feb 2023 14:21:01 GMT

I got in touch with Customer Care and reset my password. I then was able to access my bill. There is nothing to indicate that I'm paying for anything other than the standard monthly charge.

Re: 4G Wifi Mini

James_B — Fri, 17 Feb 2023 14:35:36 GMT

Hi @Judy62,

Did the agent you spoke to have a look to see if they could locate your 4GEE WiFi plan?

If there is only one mobile number on your bill, it's most likely a pay as you go device.

James

Re: 4G Wifi Mini

Judy62 — Fri, 17 Feb 2023 14:56:45 GMT

No, he didn't. However, I had been waiting ages and had to cut it short once I got back into my account. There is only 1 mobile number on the bill. Is there anything else I should check before selling it?

Re: 4G Wifi Mini

XRaySpeX — Fri, 17 Feb 2023 15:03:05 GMT

Yes, as I said if it's PAYG you should check if you've set up a direct card payment for it & check your credit/debit card statement to see if a payment to EE is going out each month.