topic Re: Can’t link my device to mange my account in Mobile Broadband

Can’t link my device to mange my account

green-782 — Sun, 26 Jun 2022 19:48:18 GMT

Can’t link mobile device for account management

Re: Can’t link my device to mange my account

XRaySpeX — Sun, 26 Jun 2022 22:37:24 GMT

MyEE doesn't work for registering PAYG MBB devices or at least those with data SIMs. It stops at telling you to connect your device & login to it, but when you've done as instructed it doesn't have anywhere for you to say you've done it.

You may continue using your device but you just can't register it to MyEE.

Use Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no.
Go to http://add-on.ee.co.uk/status from the device will tell you your usage.
Go to http://add-on.ee.co.uk/purchase from the device to buy add-ons.

These should still work.

Re: Can’t link my device to mange my account

TIGGY3640 — Fri, 18 Nov 2022 15:36:13 GMT

Every time I log into my account it says verify account and I should receive an email.

I have signed up on EE and my sim card runs out end of the month so I just want to see what offers their are to load up the sim.

Re: Can’t link my device to mange my account

James_B — Sat, 19 Nov 2022 09:25:56 GMT

Hi @TIGGY3640,

Welcome to the EE Community. 🙂

Have you not received your verification email? If you haven't, please check your spam/junk email folder.

Thanks

James

Re: Can’t link my device to mange my account

rosella-bjn — Sun, 12 Feb 2023 11:03:05 GMT

It’s not letting me link my device as it says I need to provide a number from EE; however I have an EE SIM card on my phone. Can you please help?

Re: Can’t link my device to mange my account

Leanne_T — Sun, 12 Feb 2023 11:22:59 GMT

Hi @rosella-bjn

Thanks for coming here.

Have you had a My EE account for this number or email address before?

Is the SIM pay as you go or pay monthly?

Leanne.

Re: Can’t link my device to mange my account

TIGGY3640 — Sun, 12 Feb 2023 11:46:17 GMT

All sorted now on pay monthly contract 👍

Re: Can’t link my device to mange my account

Leanne_T — Sun, 12 Feb 2023 11:47:12 GMT

Thanks for letting me know @TIGGY3640

Leanne 🙂

Re: Can’t link my device to mange my account

rosella-bjn — Sun, 12 Feb 2023 12:16:02 GMT

The email hasn’t been used in anything, nor has the number. It is also pay as you go.
Thanks,
Rosella

Sent from my iPhone

Re: Can’t link my device to mange my account

Leanne_T — Sun, 12 Feb 2023 13:12:37 GMT

Thanks @rosella-bjn

What happens when you add the number when asked?

Does the same message show in the My EE app and My EE account online?

Leanne.

Re: Can’t link my device to mange my account

rosella-bjn — Sun, 12 Feb 2023 16:12:02 GMT

It says I need to associate a number for an EE Consumer or Business plan, which I already have.
The same message pops up whenever I try

Sent from my iPhone

Re: Can’t link my device to mange my account

Katie_B — Mon, 13 Feb 2023 08:00:21 GMT

Hi @rosella-bjn.

I am sorry to hear this.

If you are still experiencing this I would recommend giving us a call.

Our customer care team can help link your number and ensure your account is set up correctly.

Katie

Re: Can’t link my device to mange my account

Sarannah68 — Sun, 25 Jun 2023 06:14:13 GMT

Just been trying to register a PAYG sim (for use abroad) in my tablet, and top it up. So frustrating, keeps going round in circles!

*Enter the number you want to top up

*We've sent you a text to verify this number - ITS IN MY TABLET!!!!!! aargh

Eventually found an answer but it shouldn't be that hard!!!!

Thanks