topic Re: Unlimited data but I have a data limit warning ! in Mobile Broadband

Unlimited data but I have a data limit warning !

DSandilands — Fri, 10 Feb 2023 19:09:26 GMT

I live out in the country, in Lanarkshire, where there's no fibre and ,apparently, no telephone line, so I have to get my broadband via a router with a sim card. Just today I had a notification of price rises in April and it looks like the monthly charge is going up by over 10%.

I thought I should check, so, when I log in to MyEE, I can see the following for my plan , and I'm confused!

Unlimited data

Great news! Your plan includes unlimited data. You have used 81.5GB so far this month.

Then I have a warning:

18.5 GB left of 100.0 GB

and a link to see details, which is what I find utterly confusing:

Usage history

Allowance Acquired On Status Expires On
580.25 GB used of null null
13 Nov 2022
EXPIRED
6 Dec 2022
482.14 GB used of null null
12 Jan 2023
EXPIRED
6 Feb 2023
350.64 GB used of null null
11 Dec 2022
EXPIRED
6 Jan 2023
100 GB used of 100 GB
7 Jan 2023
EXPIRED
12 Jan 2023
100 GB used of 100 GB
7 Dec 2022
EXPIRED
11 Dec 2022
18.46 GB left of 100 GB
7 Feb 2023
ACTIVE
6 Mar 2023

What's this 100Gb limit related to?

Re: Unlimited data but I have a data limit warning !

garetc — Fri, 10 Feb 2023 19:23:02 GMT

Have you gifted data to another line on your account?

Re: Unlimited data but I have a data limit warning !

DSandilands — Fri, 10 Feb 2023 19:40:39 GMT

Thanks for replying.

I have no idea what gifting is, though I can guess.

I do also have a landline, which I could only get by also getting another router from BT , which gives me a really slow broadband (between 1 and 3Mb if I'm lucky). That is also on unlimited data but could that be somehow involved?

Things would be so much easier if fibre finally arrives but that's not a priority apparently

FTTP is not available.
The exchange is not in a current fibre priority programme

Re: Unlimited data but I have a data limit warning !

XRaySpeX — Fri, 10 Feb 2023 19:57:21 GMT

It's only talking about data that you may potentially gift from the 1st 100GB of all your data to other nos. on your a/c if you choose to. It's just a warning just in case you wanted to. You may safely ignore it & carry on using data for your own purposes including hotspotting.

As you use data for your own use you are eating into this gifting allowance even when you are not actually gifting it.

Re: Unlimited data but I have a data limit warning !

XRaySpeX — Fri, 10 Feb 2023 20:00:37 GMT

You may have Fibre (FTTC) there which would give you reasonable speeds, just not Full Fibre (FTTP).

What does BT Wholesale Broadband Availability Checker estimate for your address, using its Address Checker? Post just the whole table and the line above it, blanking out your address.

Re: Unlimited data but I have a data limit warning !

rich01625 — Wed, 14 Feb 2024 08:47:08 GMT

thanks xray and thanks dsandilands for the question.

Does ee have a suggestions box?!

- They should include better help links with warning messages &/or phrase them better.

I got the same message and wondered if there had been a malfunction at ee. I thought i risked running out of data on the day i was leaving for a funeral and family visit. It got me very stressed and this is the first page ANYWHERE that it seems to be explained simply.

It could say something like 'if you are planning to gift data to family members this billing period you only have 18gb available'. 'At your average rate this month 18gb will last n days/hours'

Re: Unlimited data but I have a data limit warning !

charmed80 — Mon, 23 Jun 2025 11:47:17 GMT

Thank you, this just saved me making a call as the same thing just happened to me on holiday! 😀

Re: Unlimited data but I have a data limit warning !

stuart12a — Sun, 28 Dec 2025 11:43:22 GMT

Many thanks to DSandilands for raising this query and to XRaySpeeX for answering it. Like charmed80, I had exactly the same query and this dialogue has saved me from have to call ee customer service for an explanation.

580.25 GB used of null null	13 Nov 2022	EXPIRED	6 Dec 2022
482.14 GB used of null null	12 Jan 2023	EXPIRED	6 Feb 2023
350.64 GB used of null null	11 Dec 2022	EXPIRED	6 Jan 2023
100 GB used of 100 GB	7 Jan 2023	EXPIRED	12 Jan 2023
100 GB used of 100 GB	7 Dec 2022	EXPIRED	11 Dec 2022
18.46 GB left of 100 GB	7 Feb 2023	ACTIVE	6 Mar 2023