topic Re: New 5GEE Router-red light in Mobile Broadband

New 5GEE Router-red light

SteveLinford — Wed, 01 Feb 2023 21:30:15 GMT

Hi guys. Got my new router today and it worked brilliantly for several hours but now there is a constant red light where the blue 5G light should be. I've switched it on and off. I've reset it. Nothing works.

I have an online meeting tomorrow morning before EE customer services open!

Re: New 5GEE Router-red light

EssexBoyEE — Wed, 01 Feb 2023 22:49:19 GMT

Post up a Screenshot of the Admin Page (the Page that appears BEFORE you Login) , then login and post up another Page, Status / Internet. Omit any personal info like Phone Number and or IMEI.

Re: New 5GEE Router-red light

SteveLinford — Fri, 03 Feb 2023 10:01:52 GMT

thanks so much for the reply - a very nice lady from EE spent over an hour trying to fix it to no avail. After she arranged to send me a new router i managed to fix it myself. I put the SIM into my mobile phone and cancelled the SIM PIN - that fixed it! weird!