topic Re: Data only sim in Mobile Broadband

Data only sim

Belse — Mon, 30 Jan 2023 20:24:59 GMT

Looking to use one of the 12 month data only sim in a mobile wifi.

It will be used infrequently - just needed for convenience/ emergency use.

Does the number get cancelled if not used after a

period even if its purchased for 12 months

Re: Data only sim

XRaySpeX — Mon, 30 Jan 2023 23:12:21 GMT

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying an Add-on, not just using your pre-paid data.

Re: Data only sim

Belse — Tue, 31 Jan 2023 07:51:52 GMT

My question related to a 12 month data only sim - not payg - there are no calls or text available and no need to top up until the data has been used

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Re: Data only sim

Jon_K — Tue, 31 Jan 2023 07:58:30 GMT

Hi @Belse.

Your contract number wouldn't be cancelled with infrequent use.

This does happen with pay as you go SIM cards as mentioned above, but not pay monthly SIM only deals.

Jon

Re: Data only sim

Belse — Tue, 31 Jan 2023 08:08:52 GMT

Thanks
That's what I thought but mine was and they'll not do anything about it - I'll never use all the data I just wanted the convenience of having access to it if I needed it when away from home

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Re: Data only sim

Jon_K — Tue, 31 Jan 2023 09:46:22 GMT

Did you speak to our Customer Care team about this, @Belse?

Is your account currently suspended or inactive?

Jon

Re: Data only sim

Belse — Tue, 31 Jan 2023 10:27:09 GMT

I did speak to them - account has been deleted.. I think card was used early september - they said 2 months - then another and the number is deleted, done seem to identify it's a 12 month card andxtreatcit like any other sim. Was offered some data return if I bought another card - but I'd never use it. May try them again and see if I get on better with someone else!

It's more the principle as it would have expired late april I think anyway with only 10% data used!

Thanks for help

Re: Data only sim

XRaySpeX — Tue, 31 Jan 2023 11:55:41 GMT

Were you paying for it every month or did you pay it all upfront? If the latter, you'll find it was a 12-month prepaid data SIM to which the PAYG rules nonsensically apply.