topic Re: I had content lock removed twice but it hasn't worked in Mobile Broadband

I had content lock removed twice but it hasn't worked

Jellybean020138 — Wed, 25 Jan 2023 12:40:54 GMT

Can anybody tell me why I presented with my passport at the EE shop twice and still have the content lock on?

Re: I had content lock removed twice but it hasn't worked

Christopher_G — Wed, 25 Jan 2023 14:41:21 GMT

Hi @Jellybean020138

Welcome to the community.

Do you know if the shop assistant went onto your account to remove it?

Chris

Re: I had content lock removed twice but it hasn't worked

Jellybean020138 — Wed, 25 Jan 2023 14:58:45 GMT

I don't know but I went into the shop today, they said it was removed and it still isn't

Re: I had content lock removed twice but it hasn't worked

Christopher_G — Wed, 25 Jan 2023 15:01:09 GMT

It can take up to 24 hours to be removed, @Jellybean020138.

I'd suggest periodically turning the phone off and on again to see if the change takes affect.

Chris

Re: I had content lock removed twice but it hasn't worked

Liamctid — Mon, 10 Apr 2023 20:26:52 GMT

If you are still having a problem with this and you are using Google browser please make sure you content lock is on adult in the ee app then follow the below instructions

On your Android phone or tablet, open the Google app the one with a G as the app icon Not chrome
At the top right, tap your Profile picture or initial

Settings

SafeSearch.
Turn SafeSearch on or off.
- If you find a Lock
  
  at the top right, your SafeSearch setting is locked. The settings page provides info about who manages your SafeSearch setting.