topic Extremely low downloads suddenly in Mobile Broadband

Extremely low downloads suddenly

Babyblade41 — Tue, 24 Jan 2023 07:21:44 GMT

Started with EE last June & regularly had 35MBS , now in the last few weeks we are lucky to get near 3MBS.

keep turning the router on & off but no change

Could anyone shed some light please. We are on unlimited data & only 2 of us using PC's

Re: Extremely low downloads suddenly

Christopher_G — Tue, 24 Jan 2023 09:41:08 GMT

Hi @Babyblade41

Which router do you have?

Chris

Re: Extremely low downloads suddenly

XRaySpeX — Tue, 24 Jan 2023 11:24:51 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Extremely low downloads suddenly

Babyblade41 — Tue, 24 Jan 2023 14:13:41 GMT

thank you for responding .. it is a 4 gee router

Re: Extremely low downloads suddenly

Christopher_G — Tue, 24 Jan 2023 15:38:21 GMT

Thanks @Babyblade41

If you pop in your postcode and check the status on our coverage checker, are there any known problems or maintenance works in your area?

Chris

Re: Extremely low downloads suddenly

Babyblade41 — Sat, 04 Feb 2023 08:55:58 GMT

sorry it has taken so long to respond , just managed to do a hard wired speed test this morning & these are the results .

Also the router is getting extremely hot

Re: Extremely low downloads suddenly

Babyblade41 — Sat, 04 Feb 2023 09:04:18 GMT

This is the speed test results for the wifi speed test